Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Carlos Perez

Denver,CO

Summary

Experienced Turo business owner with a strong background in customer service, sales, and marketing. Skilled in managing client interactions, handling bookings, and negotiating rates to ensure customer satisfaction. Proactively promote the business and adapt pricing strategies to stay competitive in the market. Demonstrated ability to understand customer needs, close deals effectively, and consistently deliver outstanding results. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Transportation Manager

Platinum Limousine
Denver, USA
04.2022 - Current
  • Supervise a team of drivers and customer service representatives, ensuring smooth daily operations and adherence to safety protocols.
  • Manage vehicle maintenance schedules, ensuring all fleet vehicles are fully operational and serviced on time.
  • Consistently deliver high-quality service to clients, managing logistics, and resolving any operational challenges efficiently.
  • Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
  • Supervised a team of drivers, dispatchers, and customer service representatives.

Car Rental Business Owner

Turo
01.2021 - Current
  • Manage and oversee a fleet of vehicles listed on Turo, ensuring they are well-maintained and available for rentals
  • Develop and implement pricing strategies tailored to market demand on the Turo platform to maximize profitability
  • Handle customer inquiries, bookings, and ensure smooth check-in/check-out procedures through the Turo app
  • Conduct routine vehicle inspections, ensuring safety standards and scheduling maintenance and repairs as needed
  • Manage vehicle inventory on Turo, updating availability and features to attract renters
  • Negotiate and manage insurance claims and vendor contracts for maintenance and repairs
  • Resolve customer issues and disputes professionally, maintaining high ratings and positive reviews on Turo
  • As a Turo business owner, I have built strong skills in customer service, sales, and marketing
  • I handle client interactions daily, managing bookings, negotiating rates, and ensuring customers are happy with their experience
  • I promote my business to keep clients coming back and stay competitive by adjusting prices based on market trends
  • This hands-on experience has helped me understand customer needs, close deals effectively, and consistently deliver great results

Vacation Rental Manager

Airbnb
Orlando, Florida
01.2022 - 01.2023
  • Managed short-term vacation rentals on Airbnb in FL, overseeing all aspects of property listings, guest bookings, and customer service
  • Coordinated property maintenance, cleaning services, and repairs to ensure high guest satisfaction.
  • Handled guest inquiries, check-ins, and check-outs, providing excellent customer service and quick issue resolution.
  • Devised pricing tactics to enhance financial performance
  • Marketed properties on Airbnb, enhancing property visibility, and driving bookings.
  • Ensured adherence to local regulations
  • Developed and executed marketing plans to increase occupancy rates for vacation rentals.
  • Conducted regular market analysis to ensure competitive pricing of vacation rental properties.
  • Created and maintained relationships with property owners and clients to ensure customer satisfaction.

Driver

Amazon
Denver, USA
10.2021 - 04.2022
  • Consistently met delivery deadlines, ensuring compliance with traffic laws
  • Utilized GPS systems for route optimization
  • Kept detailed records of deliveries, mileage, and vehicle conditions, ensuring accurate and timely reporting.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.

Sales Associate (Entry-Level)

Hop Skip Technologies
Denver, USA
09.2020 - 06.2021
  • Conducted outreach via phone and email with entry-level sales skills, assisting with lead generation and basic client communication
  • Developed entry-level sales strategies through research and collaborated with senior team members for guidance
  • Provided customer service, answering client inquiries and resolving issues with assistance when necessary

Education

High School Diploma -

Ceun MX
Delicias, Chihuahua
08.2014

Skills

  • Customer Service Excellence
  • Time Management & Scheduling
  • Remote Communication
  • Attention to Detail
  • Bilingual
  • Adaptability
  • Fleet Management
  • Customer Service
  • Social Perceptiveness
  • Remote Office Availability
  • Friendly, Positive Attitude
  • Customer Relations
  • Cultural Awareness
  • Relationship Building

Languages

Spanish, Fluent (Professional Level)

Languages

Spanish
Professional

References

References available upon request.

Timeline

Transportation Manager

Platinum Limousine
04.2022 - Current

Vacation Rental Manager

Airbnb
01.2022 - 01.2023

Driver

Amazon
10.2021 - 04.2022

Car Rental Business Owner

Turo
01.2021 - Current

Sales Associate (Entry-Level)

Hop Skip Technologies
09.2020 - 06.2021

High School Diploma -

Ceun MX
Carlos Perez