Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Perez

Santa Fe,NM

Summary

Accomplished Technicians Supervisor at Comcast, adept in strategic planning and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Skilled in staff management and customer service, fostering a culture of excellence and collaboration. Proven track record in project management and relationship building, achieving organizational goals with efficiency.

Overview

20
20
years of professional experience

Work History

Technicians Supervisor

Comcast
03.2013 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.


Communications Technician

Comcast
01.2007 - 03.2013
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Followed standards and procedures to maintain safe work environment.
  • Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
  • Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
  • Enhanced customer satisfaction by providing timely technical support for communication issues.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Increased system reliability through routine maintenance of communication equipment and infrastructure.

Customer Account Representative

Comcast
09.2004 - 12.2006
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
  • Reduced customer complaints with proactive communication and timely resolutions.
  • Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
  • Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.

Education

Associate of Science - Information Technology

DeVry University
Chicago, IL - Online

Bachelor of Science - Information And Communication Technology

NMSU
Las Cruces NM - Global Campus
05-2026

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Analytical thinking
  • Team building
  • Project management
  • Relationship building
  • Project planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Technicians Supervisor

Comcast
03.2013 - Current

Communications Technician

Comcast
01.2007 - 03.2013

Customer Account Representative

Comcast
09.2004 - 12.2006

Associate of Science - Information Technology

DeVry University

Bachelor of Science - Information And Communication Technology

NMSU

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Carlos Perez