Carlos Perez
Santa Fe,NM
Summary
Accomplished Technicians Supervisor at Comcast, adept in strategic planning and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Skilled in staff management and customer service, fostering a culture of excellence and collaboration. Proven track record in project management and relationship building, achieving organizational goals with efficiency.
Overview
20
20
years of professional experience
Work History
Technicians Supervisor
Comcast
2534 Camino Entrada
03.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Communications Technician
Comcast
2534 Camino Entrada, Santa Fe NM 87507
01.2007 - 03.2013
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
Customer Account Representative
Comcast
Santa Fe, NM
09.2004 - 12.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Reduced customer complaints with proactive communication and timely resolutions.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.
Education
Associate of Science - Information Technology
DeVry University
Chicago, IL - OnlineBachelor of Science - Information And Communication Technology
NMSU
Las Cruces NM - Global Campus05-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Inventory control
- Analytical thinking
- Team building
- Project management
- Relationship building
- Project planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technicians Supervisor
Comcast
03.2013 - Current
Communications Technician
Comcast
01.2007 - 03.2013
Customer Account Representative
Comcast
09.2004 - 12.2006
Associate of Science - Information Technology
DeVry University
Bachelor of Science - Information And Communication Technology
NMSU