Carlos Perez
Hialeah
Summary
Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
10
10
years of professional experience
Work History
Head Waiter
Beach House Pompano
05.2022 - 12.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Well versed in Toast
- Was in charge of handing out tips at the end of the night
- Was also responsible to make sure the safe was accurate and balanced on excel
Bartender/Waiter
Bjs Brewhouse & Restaurant
01.2017 - 06.2020
- This is where I started my restaurant career as a busser , then foodrunner, worked my way to a waiter and then became a bartender also where i built my habits
- Up selling: Promote and upsell menu specials, wine pairings, and additional items.
- Developed ability to handle multiple tables simultaneously in high-pressure situations, ensuring minimal wait times.
- Improved order processing times through effective communication with kitchen staff and use of POS systems.
- Trained and mentored new staff, helping them improve their service skills and understanding of restaurant operations.
- Commended by management for consistently exceeding sales and performance targets.
Apprentice Butcher
Hannaford Supermarket
05.2015 - 11.2016
- Meat Preparation:Cut, trim, and portion meats such as beef, pork, lamb, and poultry according to customer specifications or standard cuts.
- Grind and chop meat for sausages, burgers, and other products.
- Weigh and package meat products for sale.
- Stock Management:Monitor inventory levels of meats and related products to ensure adequate supply.
Receive deliveries of fresh meat and inspect quality upon arrival - Organize and store meat products according to health and safety regulations.
- Food Safety and Hygiene:Follow food safety guidelines, including proper handling, storage, and sanitation procedures to prevent contamination.
- Maintain a clean and organized butcher shop, including regular cleaning of tools, equipment, and work surfaces.
- Tool Maintenance:Sharpen knives and other cutting tools to ensure efficient and precise cuts.
- Maintain and clean machinery and equipment, such as meat saws, grinders, and slicers..
- Record Keeping:Keep accurate records of inventory, sales, and customer orders.
Education
High School Diploma -
Mater Lakes Academy
Miami, FL06-2014
Skills
- Dining area maintenance
- Daily specials memorization
- Food and beverage pairings
- Buffet setup and takedown
- Toast Efficient
- Customer service
- Time management
- Bilingual
- Guest services
- Microsoft excel
- Documentation review
- Spanish
- Management Experience
Timeline
Head Waiter
Beach House Pompano
05.2022 - 12.2024
Bartender/Waiter
Bjs Brewhouse & Restaurant
01.2017 - 06.2020
Apprentice Butcher
Hannaford Supermarket
05.2015 - 11.2016
High School Diploma -
Mater Lakes Academy
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