Carlos Perez
Concord,CA
Summary
Dynamic sales associate with 24 plus years of proven track record at AT&T, excelling in customer service and relationship building. Leveraged technical proficiency in CRM software to enhance client retention and consistently achieve sales targets. Recognized for exceptional problem-solving skills and maintaining a professional demeanor in high-pressure environments. Fluent in English and Spanish, fostering inclusive communication.
Overview
32
32
years of professional experience
Work History
Sales Associate/ Customer Service
AT&T
06.2001 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Up to date on CRM, Sales Force, and work day operating systems.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Engaged in training sessions to learn about product features and sales techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative/Sales
Pottery Barn
01.2000 - 06.2001
- Supported inventory management by restocking shelves and organizing product displays.
- Provided feedback on customer preferences to improve merchandise assortment and layout.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Custom Orders
Home Depot
11.1999 - 01.2000
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Logistic, inventory, shipping and receiving
- Forklift training qualified operator
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Engaged in training sessions to learn about product features and sales techniques.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
US Navy
Navy
11.1993 - 09.1999
- Managed logistics and operations aboard Naval vessels.
- Adhere to naval code of business conduct.
- Worked effectively in fast-paced disciplined environment.
- Handling and stowage of explosives. Qualified and part as fire department team.
- Part of the onboard security and firefighting team.
- Demonstrated rapid learning and adaptability in new operational environments.
- Took over night watch operation's.
- Assisted in maintaining and organizing armory inventory.
- Maintained cargo hold during deployment
- Paid attention to detail while completing assignments.
Education
High School Diploma - General Education
Newbury Park
Newbury Park, CA06.1993
Skills
- Customer service
- Fluent both English and Spanish
- Excellent typing and 10 key data
- Technical proficiency in software
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and loading/unloading
- Product sales
- Complex Problem-solving
- Sales strategies
- POS system operation
- Professional demeanor
- Inventory tracking
- Inventory control
- Shipping and receiving processing
- Warehouse inventory
- Client retention strategic
- B2B sales and customer service
- Energetic self-starter
- Retail loss prevention
- Forklift certified
- CRM software proficiency
- Sales forecasting
- Fraud detection
- Cash handling accuracy
- Listening skills
Timeline
Sales Associate/ Customer Service
AT&T
06.2001 - Current
Customer Service Representative/Sales
Pottery Barn
01.2000 - 06.2001
Custom Orders
Home Depot
11.1999 - 01.2000
US Navy
Navy
11.1993 - 09.1999
High School Diploma - General Education
Newbury Park