Carlos Pineda-Urrego
Jacksonville,USA
Summary
Dedicated professional seeking to advance career at FSCJ in IT. Results-driven individual outgoing, eager to learn. Great communication and teamwork abilities, with a commitment to achieving company goals and following University rules and regulations. Passionate about continuous learning and applying new skills for my professional development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Maintenance Mechanic
University of North Florida
Jacksonville, USA
07.2019 - Current
- Maintenance and repair of electrical systems, and HVAC equipment utilizing a program called structure ware. Computer literate.
- Install, maintain, and repair electrical fixtures and wiring; troubleshoot computer issues; have the ability to use a multimeter to test for proper voltage and continuity; use a ground fault detector to locate wire failures; use a megohmmeter; and coordinate work assignments.
- Ability to use hand tools, power tools, heavy equipment, network devices, and understand blueprints.
- Ability to understand and apply university rules, regulations, policies, and procedures, and communicate information effectively in English, both verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
- Ability to carry, erect, climb, and maneuver on ladders and/or scaffolds; work in tight and awkward spaces.
- Ability to carry, or otherwise move, loads of 50 pounds or more.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Performed preventive maintenance on hydraulic, pneumatic, and mechanical systems.
- Repaired and replaced defective parts in production machinery.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Reviewed blueprints, diagrams, and schematics for repair purposes.
- Read technical manuals to help diagnose problems with equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Adjusted devices or instruments using hand tools, levels, or straightedges.
- Aligned and balanced new equipment after installation. Dismantled machines, equipment, or devices to access and remove defective parts.
Operator and Support Specialists
Tru Aire Inc
Jacksonville, USA
05.2015 - 07.2019
- Created a database and tracked inventory flow of Tru Aire HVAC registers and grills.
- Provided tech support with computer equipment disconnecting, connecting, troubleshooting.
- Maintained Racks and stocked them to fulfill orders for companies in the Southeast region.
- Assisted in moving to a new Tru Aire location as the company expanded.
- Operated heavy machinery like Reach Trucks, Forklifts, Cherry Pickers, and peripheral equipment.
Aircraft Coating Technician
Associated Painters
Jacksonville, USA
12.2012 - 06.2015
- Aided in guiding Aircraft into the Hanger for paint.
- Visually inspect the Aircraft for damages, wash, strip, prep, sand, prime and paint.
- Attention to detail in paint and Logo Placement.
- Certified to use Man Lifts, Scissor Lift and various other equipment.
Customer Service Representative
MasterCard
Jacksonville, USA
01.2010 - 02.2012
- Provided support with Emergency Card Replacements Worldwide, Cash Advances, and Money Wires using Western Union.
- Created and processed files monitoring requests to ensure our clients receive his/her funds in a timely manner.
- Obtained accurate identification from the client to process requests.
- Documented each step of the emergency request on file.
- Assisted with network troubleshooting during downtime periods.
Help Desk Technician
Warranty Corp of America
Norcross, USA
05.2007 - 12.2011
- Troubleshooting computer hardware / software via email and calls.
- Provided tech support for warranty policy holders.
- Setup claims if in-house repairs are needed under such a warranty.
IT Help Desk Support
IBM
Atlanta, USA
03.1998 - 04.2002
- Troubleshooting via email or by phone to internal and external IBM staff/students.
- Packaged Online/Offline courseware for IBM Global Campus and remote students.
- Monitored course utility software used to upload the servers, so students and employees continue education.
- Kept a logged database of all computing components used.
Education
Operating Systems and You: Becoming a power user
Coursera
By Google07.2025
Aircraft Coating Technician Certification -
First Coast Career Tech
Jacksonville, FloridaDiploma - Network System Administrator
Career Education Institute
Norcross, GeorgiaHigh School Diploma -
Druids Hill High School
Atlanta, GeorgiaTechnical Support Fundamental, The Bits and Bytes of computer networking
Coursera
By GoogleSkills
- Physical Facilities Maintenance
- Technical Support Fundamentals
- Computer Networking
- Microsoft Office Suite
- Troubleshooting
- Hardware Repair
- Software Repair
- Fast Learner
- Multitasking
- Bilingual
Languages
Spanish
Native/ Bilingual
Certification
- System Administration and IT Infrastructure Services
- Technical Support Fundamentals
- Operating Systems and You: Becoming a Power User
- Aircraft Painter
References
References available upon request.
Timeline
Maintenance Mechanic
University of North Florida
07.2019 - Current
Operator and Support Specialists
Tru Aire Inc
05.2015 - 07.2019
Aircraft Coating Technician
Associated Painters
12.2012 - 06.2015
Customer Service Representative
MasterCard
01.2010 - 02.2012
Help Desk Technician
Warranty Corp of America
05.2007 - 12.2011
IT Help Desk Support
IBM
03.1998 - 04.2002
Operating Systems and You: Becoming a power user
Coursera
Aircraft Coating Technician Certification -
First Coast Career Tech
Diploma - Network System Administrator
Career Education Institute
High School Diploma -
Druids Hill High School
Technical Support Fundamental, The Bits and Bytes of computer networking
Coursera
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