Carlos Pinto
Oakland Park ,FL
Summary
Dynamic and results-oriented costumer service and marketing professional with a proven track record. Seeking to leverage expertise in sales marketing, hospitality management, and data-driven strategies at American Express to enhance brand visibility and foster long-term customer relationships. Eager to contribute to innovative marketing initiatives and collaborate with cross-functional teams to achieve business objectives in the financial services sector.
Overview
9
9
years of professional experience
Work History
Bartender
El Vez
05.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Planta Queen
04.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Tats and Tacos
01.2018 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Grill 401
09.2015 - 07.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
High School Diploma -
Everglades High School
Miramar, FL07.2007
Skills
Hospitality service expertise
Highly reliable
Outgoing Personality
Organizational ability
Telephone Etiquette
Team training and development
Suggestive Selling
Salesmanship
Handling Difficult Customers
Liquor, beer, and wine knowledge
Conversant in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
El Vez
05.2023 - 08.2024
Server
Planta Queen
04.2021 - 10.2023
Bartender
Tats and Tacos
01.2018 - 04.2022
Server
Grill 401
09.2015 - 07.2018
High School Diploma -
Everglades High School
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