Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Carlos Polanco

Westhampton

Summary

Results-driven Industrial Area Maintenance Manager and Senior Technician with 10+ years of hands-on and leadership experience across large-scale fulfillment centers, facilities, and distribution hubs. Demonstrated expertise in managing cross-functional maintenance teams, implementing world-class preventive and predictive maintenance strategies, and leading new site launches. Certified in Kiva Robotics, Fanuc Robotics, SL2, and NFPA 70E, with deep knowledge of MHE, PLC systems, CMMS software, safety protocols, and performance optimization. Adept at mentoring technicians, managing vendor relationships, and ensuring compliance with OSHA, LOTO, and company KPIs.

Experienced with managing maintenance activities across multiple facilities, ensuring smooth and efficient operations. Utilizes strategic planning and resource management to enhance maintenance processes. Strong understanding of preventive maintenance techniques and team leadership.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
14
14
Certifications
1
1
Language

Work History

Area Maintenance Manager (AMM)

JLL
01.2023 - Current
  • Company Overview: TEB9 / IXD
  • Orchestrated $7.3M TEB9 expansion, optimizing SL2/SC3 systems, breaking four site records in 2023, and mentoring eight technicians to promotions (MHE3, Controls System Tech, AMM).
  • Boosted TAC training compliance from 40% to 70% in six months, driving a 3-point KPI increase via a custom TAC program with two Co-Facilitators and two SMEs.
  • Reduced downtime by 15% through root cause analysis, vibration analysis, and predictive maintenance strategies.
  • Authored three white papers on technician skills and leadership, enabling six promotions, and led safety initiatives (netting, guard rails, photo eye upgrades) to eliminate injuries.
  • Cut jam slayer incidents from 1800 to 500 DPMO, streamlining meetings from three to one weekly with shift optimization and 5lb photo eye upgrades.
  • Spearheaded SC3 Soter rebuild, slashing carrier downtime from 200 to 50 in a 3-day shutdown, and designed Quip tools and Slack job plans to enhance repair efficiency.
  • Managed budgets, vendor contracts, and purchase orders, ensuring cost efficiency and timely delivery.
  • TEB9 / IXD

Lead Maintenance Technician (MHE III)

JLL
01.2019 - 01.2020
  • Company Overview: ABE8
  • Directed the installation, inspection, and repair of conveyors, robotic systems, and building infrastructure.
  • Championed preventive maintenance strategies and EAM documentation.
  • Led site preparation for SL2 inspections; ensured zero safety violations and full audit compliance.
  • Assisted in interviewing and training new MHE technicians, increasing team efficiency and onboarding speed.
  • Developed custom SOPs for new technologies and maintenance operations.
  • ABE8

Service Technician III (BBM/MHE)

CBRE
01.2016 - 01.2019
  • Company Overview: ACY8
  • Oversaw building and MHE system performance, including HVAC, lighting, plumbing, and mechanical assets.
  • Supported major Amazon site launches (TTN2, TTN3, ACY8), leading facility readiness efforts.
  • Trained in PID, LIS Sorter, SL2, Fanuc robots, and battery systems.
  • Executed critical repairs during off-hours, minimizing operational disruption.
  • ACY8

Industrial Maintenance Technician I & II

Amazon
01.2015 - 01.2016
  • Company Overview: EWR4, Robbinsville NJ
  • Performed electrical and mechanical PMs and emergency repairs on conveyor systems and robotics.
  • Certified in Kiva Robotics (Levels 1–3); served as daily robotics support.
  • Gained experience in belt tracking/lacing, sensors, basic PLC logic, and motor control troubleshooting.
  • Assisted in building lithium-ion battery handling programs.
  • EWR4, Robbinsville NJ

Education

High School -

Lawrence High School
Lawrenceville, NJ
09.2010 - 06.2014

MCTS - undefined

MCTS – Automotive Technology
Pennington, NJ
09.2012 - 06.2014

Skills

  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Interpersonal skills
  • Leadership
  • Problem-solving
  • Time management
  • Transferable skills
  • Bilingual English and Spanish
  • Organization
  • Prioritizing
  • Multi-tasking
  • Networking
  • Delegating

Waste management

Operational efficiency

Lighting systems

Work order management

Certification

Kiva robots certify level 1

Accomplishments

  • Dematic university certificated
  • Mentored eight technicians to promotions, building a high-performing team.
  • Led $7.3M TEB9 expansion, setting four site records in 2023 with 99% uptime.
  • Increased TAC training compliance from 40% to 70%, improving KPI by 3 points.
  • Reduced SC3 carrier downtime from 200 to 50 and jam slayer DPMO from 1800 to 500.
  • Implemented safety enhancements, achieving zero injuries and full SL2 compliance.

Timeline

Area Maintenance Manager (AMM)

JLL
01.2023 - Current

Lead Maintenance Technician (MHE III)

JLL
01.2019 - 01.2020

Service Technician III (BBM/MHE)

CBRE
01.2016 - 01.2019

Industrial Maintenance Technician I & II

Amazon
01.2015 - 01.2016

MCTS - undefined

MCTS – Automotive Technology
09.2012 - 06.2014

High School -

Lawrence High School
09.2010 - 06.2014
Carlos Polanco