Summary
Overview
Work History
Education
Skills
References
Accomplishments
Work Availability
Timeline
Carlos Ponton

Carlos Ponton

Fullerton,CA
Grapes must be crushed to make wine. Diamonds form under pressure. Olives are pressed to release oil. Seeds grow in darkness. Whenever you feel crushed, under pressure, pressed, or in darkness, you're in a powerful place of transformation and transmutation. Trust the process.
Lalah Delia

Summary

High-performing individual consistently exceeding expectations while maintaining high quality standards. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented and organized with extensive experience working in fast-paced environments, meeting operational goals. Committed to continual growth and advancement within the organization.

Overview

5
5
years of professional experience

Work History

Operations Coordinator

FedEx Home Delivery
03.2020 - 05.2022
  • Analyze data to make sure all administrative departments are meeting customer expectations
  • Utilized this data to ensure all administrative departments are following processes and procedures
  • Analyzed Independent Service Provider's service scores to confirm drivers are operating with integrity and accuracy
  • Facilitated, delegated, and monitored all missing package processes to retain a proficient missing package metric
  • Held daily business discussions with ISP's to meet customers satisfaction and hold ISP drivers accountable
  • Conduct ISP quarterly business review meetings (missing packages/areas of improvement)
  • Conducted Quarterly vehicle inspections to ensure delivery vehicles met DOT standards
  • Reported vehicle accidents or incidents of ISP providers
  • Investigate customer complaints with the ISP management and responded accordingly via customer service mail
  • Monitored FedEx internal mapping applications to ensure accuracy with sort operations and pickup/delivery operations
  • Trained any new coordinators to operate at efficient standards

Operations Administrator

FedEx Home Delivery
12.2017 - 03.2020
  • Process Van Service Audit with high level of accuracy and efficiency
  • Strived to meet customer expectations while processing waiting packages
  • Emphasized collaboration when training admin and package handler staff
  • Organized seasonal admin processes according to their strengths
  • Reorganized holding cages and workload distribution for maximum efficiency
  • Initiative to reorganize the holding cages to meet safety expectations
  • Measured SQI scores, successes, and failures to proceed accordingly
  • Responsibility of over goods processing and research to reduce missing packages
  • Submitted daily sort plan in dispatch with reliability and precision

Special Assignment Clerk

FedEx Home Delivery
10.2017 - 12.2017
  • Processed driver files for hire in a timely manner
  • Review customer service mail inquiries to resolve issues

Education

Fullerton College - Kinesiology

Fullerton College
01.2014

High School -

Buena Park High School, Buena Park, CA
01.2012

Skills

  • Proficient in MS Word
  • Excel Proficiency
  • Visual Communication Skills
  • Effective Organizational Skills
  • Effective Prioritization
  • Data assessment
  • Adaptability
  • FedEx Ground Application Management
  • Process Optimization
  • Logistics Coordination
  • Process Implementation
  • Quality assurance and control

References

Provide references as requested.

Accomplishments

  • Operations Administrator- 2 Bravo Zulus
  • Operations Coordinator- Bravo Zulu

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Coordinator - FedEx Home Delivery
03.2020 - 05.2022
Operations Administrator - FedEx Home Delivery
12.2017 - 03.2020
Special Assignment Clerk - FedEx Home Delivery
10.2017 - 12.2017
Fullerton College - Fullerton College, Kinesiology
Buena Park High School - High School,

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Carlos Ponton