Carlos Portillo
Moore,SC
Summary
Methodical Quality Assurance Specialist with over 5-year track record of providing exceptional discretion, quality management and performance analysis services in the Automotive industry. Adept at training new hires and retraining employees and managing the accuracy of all products. Critical thinking to develop fast and efficient solutions to diverse problematics.
Overview
6
6
years of professional experience
Work History
Quality Assurance Technician
Wabtec Passenger Transit
Duncan, 29334
02.2023 - Current
- Demonstrated strong knowledge of quality standards and protocols during inspections. Identified and resolved quality issues, escalating critical problems to supervisors. Notified about production problems that helped address the correct concerns.
- Assessed finished items and completed evaluations for defects and ordered reworks to eliminate irregularities. Performed root cause analysis for detected faults and developed corrective actions.
- Utilized a range of gauges, tools, and equipment to accurately measure product dimensions for compliance with specifications.
- Coordinated weekly Pre Shipment Inspections to ensure quality standards meeting customer requirements, resulting in sales exceeding half a million dollars per week.
- Consistently ensured compliance with processes and procedures through regular audits of production and manufacturing areas.
- Documented, filed, and maintained proper inspection records and quality assurance documents. Drafted process documentation to standardize operating procedures and techniques.
- Facilitated improvement protocols to decrease error rate and mitigate non-conformance. Demonstrated abilities and skills on Oracle and Reliance systems to report QI and non-conforming materials.
Quality Support and Robotics
BMW MC
Greer, SC
09.2021 - 02.2023
- Supports production quality and volume targets by adapting to customer needs, ranging from internal paint shop customers, to final assembly, and the end user.
- Ensures root cause analysis is performed on issues impacting automation targets. Designed and executed innovative solutions to optimize processes within the Quality Department.
- Continuous improvement on daily operations, including processes, training, tools, and digitalization.
- Investigated customer complaints related to product quality issues. Maintained record using the Reliance Software to execute rapid solutions to said issues.
- Conducted visual and dimensional inspections on components, assemblies, and products utilizing various precision tools such as calipers, micrometers, and gauges to validate adherence to customer specifications.
Customer Quality Liaison Team Leader
Magna Seating South Carolina at BMW MC
Greer, SC
08.2020 - 05.2021
- Oversee a liaison team representing an international company at the customer facility.
- Plan, coordinate, and organize a team to meet customer expectations ensuring a safe work environment, with high product quality and emphasis on continuous development.
- Excellent communication, negotiation and problem-solving abilities to guarantee a solid link between the Liaison team, the customer and Magna Seating South Carolina.
- Develop strategies to give a quick response to different problems in order to ensure customer expectation.
- Improved the benefits by at least 17% and saved over $5 million by lowering the loss of capital by reworks.
Customer Quality Liaison
Magna Seating South Carolina at BMW MC
Greer, South
05.2019 - 05.2021
- Detail-oriented quality control specialist with over two years of experience in the quality field
- Work along with Sr. Quality Engineers, Quality Engineers and Quality Technicians to find resolutions to concerns.
- Knowledge and understanding of customer specific requirement, inspect and audit all product, and rework / repair all non-conforming material to ensure customer quality criteria.
- Issue quality alerts and research on root cause analysis on defective parts and failures. Develop new processes to alleviate quality issues and guarantee customer satisfaction.
- Perform containments on nonconforming or defective product. Provide daily reports of issues to Quality Department, Engineers and Management.
- Ensure clear, concise, timely flow information between the customer and Magna Seating, serving a bridge of communication.
Assembly Operator and Absentee Relief Operator
Magna Seating South Carolina
Moore, Sout
12.2018 - 05.2019
- Produced high quality car components by assembling parts and subassemblies.
- Worked on multiple stations, building high quality products within estimated times for the process, exceeding production targets by almost 15% on a daily basis.
- Demonstrated accuracy, knowledge and mastery on every assigned role, becoming a designated operator to relieve personnel from absentees.
- Repaired mechanical and electrical defects on NOK product in order to reduce defective material to save capital loss on final production cost.
- Supported production needs by assisting other stations, material sequencing and staging areas.
- Inspected final products to ensure premium quality standards within the established tolerances.
Cleaning Technician
Elite Commercial Services
Duncan, SC
07.2018 - 11.2018
- Perform and oversee day-to-day commercial carpet cleaning operations, perform routine equipment maintenance and repair, effectively assess carpet damage, accurately determine proper carpet treatment.
- Accountable for cost control, supervise and train carpet cleaning crews.
- Provided critical attention to details, ensured products are cleaned properly and in a manner that is satisfactory to the customer.
- Resolved issues efficiently, consistently provided support and managed all jobs successfully on regular basis.
Education
High School Diploma -
Nuestra Señora De Chiquinquirá
Maracaibo, Venezuela07-2015
Some College (No Degree) - Mechanical Engineering
La Universidad Del Zulia
VenezuelaLanguages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quality Assurance Technician
Wabtec Passenger Transit
02.2023 - Current
Quality Support and Robotics
BMW MC
09.2021 - 02.2023
Customer Quality Liaison Team Leader
Magna Seating South Carolina at BMW MC
08.2020 - 05.2021
Customer Quality Liaison
Magna Seating South Carolina at BMW MC
05.2019 - 05.2021
Assembly Operator and Absentee Relief Operator
Magna Seating South Carolina
12.2018 - 05.2019
Cleaning Technician
Elite Commercial Services
07.2018 - 11.2018
High School Diploma -
Nuestra Señora De Chiquinquirá
Some College (No Degree) - Mechanical Engineering
La Universidad Del Zulia
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