Carlos Prieto
Miami,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Flight Coordinator
LSG Sky Chefs
12.2022 - Current
- Provided customer service to passengers; answered questions and addressed concerns.
- Processed flight documents and ensured accuracy of passenger information.
- communicated with dispatch and reported any issue with catering
- Maintained communication with team at all times.
- Solved any issue that may have resulted in a delay.
Call Agent
My Home Doctor
07.2021 - 07.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
- Recognized and documented trends in customer calls to facilitate process improvements.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2021
Skills
- Professional Communication
- Complex Problem-Solving
- Industry Best Practices
- Passenger Support
Timeline
Flight Coordinator
LSG Sky Chefs
12.2022 - Current
Call Agent
My Home Doctor
07.2021 - 07.2021
High School Diploma -
Coral Gables Senior High School
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