Carlos Pujols
Kissimmee,FL
Summary
Experienced with five years of customer service and retail. Has used EClinicalWorks and Microsoft applications. Has much knowledge about technology, and is bilingual with strong communication skills. Builds rapport, excels in repetitive tasks, thrives in fast-paced environments, and able to handle more than 40 patients/customers a day. This multitasker does all while maintaining a friendly demeanor, organized workstation and meeting deadlines consistently. Most important, maintains a presentable attire and puts the company's values and image first at all times.
Overview
5
5
years of professional experience
Work History
Medical Assistant, Laboratory Tech Assistant
Doctor's Pain Management
Kissimmee, FL
04.2023 - 10.2023
- Gather and update patient information like medical history, medications, vital signs, current condition and report it to the provider for further assessment/treatment
- Administer urine test results by labeling samples with patient info, document test results, store samples accordingly till picked up by a urine collection company
- Maintain an organized file system by arranging files alphabetically, prepare files in advance to streamline check-in process, and empty needless files for new patients.
Food & Beverage Expert, Tech Expert, Starbucks, Cashier, Guest Service
Target
Orlando, FL
06.2021 - 03.2023
- Adapted to different guest interactions while maintaining a welcoming and helpful attitude and assisting with special requests on a daily basis
- Ensured product knowledge and informed customers of the best options for their needs and wants
- Maintained product quality and store cleanliness through price changes, food temperature checks, and restocking
- Worked at a fast pace while providing support in other areas of the store such as Starbucks, Tech, Liquor, Checklanes, OPU, and Drive-ups.
Sales Associate
Steve Madden
Orlando, FL
04.2019 - 06.2021
- Engaged with customers to effectively build rapport and long-lasting relationships
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered customer questions regarding sizing and accessories while also explaining how to properly care for merchandise and recommendation of complementary purchases
- Prepared merchandise for the sales floor by pricing or tagging than informing customers on promotions to enhance sales
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Skills
- Costumer Service (On site/Phone calls)
- eClinicalWorks
- Microsoft
- Bilingual
- Medical Coding
- Running insurance Claims
- Medication Refills
- HIPAA Rules
- Multitasker
- Detail Oriented
- Builds Rapport
- Organized
- Windows/MacOS
- IOS, IpadOS, WatchOS, AppleTVOS
Accomplishments
- Recognized by the District Manager for receiving a score of 100% by an undercover shopper evaluating customer service.
- Recognized by the manager for helping complete seasonal transition on the sales floor ahead of time.
References
- Erin, 407-350-9002
- Sharon, 321-442-1283
Timeline
Medical Assistant, Laboratory Tech Assistant
Doctor's Pain Management
04.2023 - 10.2023
Food & Beverage Expert, Tech Expert, Starbucks, Cashier, Guest Service
Target
06.2021 - 03.2023
Sales Associate
Steve Madden
04.2019 - 06.2021