Carlos Pulido
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership, notably at Wingstop. Excelled in CRM software proficiency and persuasive speaking, significantly enhancing client retention and team performance. Demonstrated exceptional problem-solving skills and a goal-oriented approach, achieving notable improvements in customer satisfaction and operational efficiency. Organized Call Center Agent offering [Number]-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Master Celler
Chev Wines
05.2024 - 10.2024
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Check tempeture of wines
- process the new grapes
- maintnce on the currect wine pump overs
Crew Leader
Wingstop
03.2024 - 06.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Counting safe making sure there was money in the register
Master Celler
Coursey Graves
07.2023 - 02.2024
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
- Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
Manger
Wingstop
02.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Wingstop
01.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Tire Technician
American Tire
08.2022 - 11.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
Education
High School Diploma -
Springfield High School
Springfield, TN05-2024
Skills
- Goal-Oriented
- Call center experience
- Persuasive Speaking
- CRM software proficiency
- Language proficiency
- Problem-solving skills
- Resolving issues
- Script Memorization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Forklift certification
Certification
- Salesforce Certified Administrator
- Certified Information Systems Security Professional (CISSP)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Master Celler
Chev Wines
05.2024 - 10.2024
Crew Leader
Wingstop
03.2024 - 06.2024
Master Celler
Coursey Graves
07.2023 - 02.2024
Manger
Wingstop
02.2023 - 08.2023
Manager
Wingstop
01.2023 - 08.2023
Tire Technician
American Tire
08.2022 - 11.2022
High School Diploma -
Springfield High School
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