Carlos Quijas
Kansas City
Summary
Dynamic Development Coordinator with a proven track record at the Kansas City Board of Public Utilities, excelling in relationship building and project management. Enhanced community engagement through strategic marketing communications and effective training programs, while fostering teamwork and improving operational efficiency. Committed to driving impactful initiatives and empowering staff for success.
Overview
15
15
years of professional experience
Work History
Development Coordinator
Kansas City Board of Public Utilities
03.2022 - 10.2025
- Coordinated project timelines and resources to ensure timely completion of community initiatives.
- Developed and maintained relationships with stakeholders to support program objectives and enhance collaboration.
- Managed event logistics for public outreach programs, increasing community engagement through effective planning.
- Analyzed program data to identify trends and inform decision-making processes for future projects.
- Served as primary contact for external inquiries from customers or prospective partners, providing timely and accurate information about the organization.
- Developed compelling marketing materials for customer communications, effectively conveying the organization''s mission and impact on the community.
Superintendent of Operations
Kansas City Board of Public Utilities
04.2014 - 03.2022
- Oversaw daily operations to ensure efficient utility service delivery.
- Mentored staff in best practices for utility management and emergency response.
- Led cross-functional teams to streamline processes, improving operational efficiency.
- Analyzed operational data to identify trends and drive process improvements.
- Enhanced communication between departments by facilitating meetings and sharing relevant information.
- Increased employee retention rates through effective leadership strategies and fostering a positive work atmosphere.
- Increased profit by streamlining operations.
Training Supervisor
Kansas City Board of Public Utilities
02.2014 - 04.2014
- Developed training programs to enhance employee skill sets and boost operational efficiency.
- Led onboarding initiatives, ensuring new hires quickly adapted to company culture and procedures.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Collaborated with management to identify training needs aligned with organizational goals and objectives.
- Empowered employees to take ownership of their own professional growth by providing them with self-paced learning resources and individualized coaching support.
Shift Supervisor
Kansa City Board of Public Utilities
08.2012 - 02.2014
- Supervised daily operations, ensuring compliance with safety regulations and operational standards.
- Trained staff on equipment usage and maintenance protocols to enhance team efficiency.
- Coordinated shift schedules to optimize workforce productivity and coverage.
- Monitored performance metrics, identifying areas for process improvement and cost reduction.
- Resolved operational issues swiftly, minimizing disruptions to service delivery.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Head Control Room Operator
Kansas City Board of Public Utilities
07.2010 - 08.2012
- Monitored control room operations to ensure system integrity and compliance with safety regulations.
- Coordinated response efforts during power outages, facilitating communication between field crews and management.
- Analyzed system performance data to identify trends and recommend operational improvements.
- Maintained accurate logs of operational activities, ensuring timely reporting of incidents and resolutions.
- Trained junior operators on standard operating procedures and emergency protocols, enhancing team efficiency.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Helped to maintain a positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
Education
High School Diploma -
Wyandotte High School
Kansas City, KSPenn Valley Community College
Kansas City, MOSkills
- Team collaboration
- Nonprofit experience
- Relationship building and management
- Administering budgets
- Employee retention
- Training program development
- Developing campaigns
- Marketing communications
- Business development and planning
- Staff management
- Operations
- Teamwork and collaboration
- Reliability
- Excellent communication
Timeline
Development Coordinator
Kansas City Board of Public Utilities
03.2022 - 10.2025
Superintendent of Operations
Kansas City Board of Public Utilities
04.2014 - 03.2022
Training Supervisor
Kansas City Board of Public Utilities
02.2014 - 04.2014
Shift Supervisor
Kansa City Board of Public Utilities
08.2012 - 02.2014
Head Control Room Operator
Kansas City Board of Public Utilities
07.2010 - 08.2012
High School Diploma -
Wyandotte High School
Penn Valley Community College
Leadership 2000 Alumni
Leadership 2000 is a exclusive group of professionals that are chosen yearly to participate in this program. Only 15 individuals throughout the Kansas City area are chosen. Most participants go on to become some of our most successful community leaders such as Mayors, Commissioners, Judges, Lawyers, Police Officers and Firefighters