Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlos Quiles

Lisbon

Summary

Dedicated Tow Truck Driver with Coastal Roadside Service, skilled in vehicle recovery and emergency response. Known for strong work ethic and exceptional customer service, I excel in high-pressure situations, ensuring safe and efficient roadside assistance. My expertise in towing equipment and problem-solving has consistently led to successful outcomes for clients in need.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Tow Truck Driver

Coastal Roadside Service
06.2024 - Current
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.

Construction Sub Contractor

RJS Constriction
04.2010 - 06.2024
  • Managed site preparation and cleanup efforts, ensuring safe working conditions throughout project duration.
  • Delivered exceptional service to all customers, effectively resolving issues as they arose.
  • Collaborated with homeowners to determine specific project requirements and expectations.
  • Partnered with general contractor to complete punchlist tasks efficiently.
  • Addressed client concerns promptly and professionally, fostering repeat business and referrals.
  • Utilized carpentry skills to repair items in homes, enhancing overall quality of work.
  • Improved project efficiency by streamlining communication between team members and implementing effective scheduling techniques.
  • Mitigated risks associated with complex construction projects by conducting thorough site assessments before commencing work activities.
  • Achieved timely completion of projects by proactively addressing potential delays and resolving issues as they arose.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Helped with erecting scaffolding and ladders.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Installed drywall, siding and other structural components.
  • Mixed and poured concrete for variety of projects.
  • Inspected tools and equipment to maintain safety and efficiency.

Education

General

Weymouth High School
East Weymouth, MA
1994

Skills

  • Strong work ethic
  • Towing equipment operation
  • Customer service
  • Safe driving practices
  • Heavy lifting
  • Stress tolerance
  • Roadside assistance experience
  • Vehicle recovery expertise
  • Basic mechanical aptitude
  • Patience and empathy
  • Emergency response readiness
  • Hydraulics
  • Equipment maintenance
  • Problem-solving capacity

Certification

Winch Out certification

Safety certification

DOT card

Languages

Spanish
Native or Bilingual

Timeline

Tow Truck Driver

Coastal Roadside Service
06.2024 - Current

Construction Sub Contractor

RJS Constriction
04.2010 - 06.2024

General

Weymouth High School

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