Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Store Manager
Pacsun
Melbourne, FL
01.2023 - Current
Conducted daily store operations, including opening and closing procedures and cash handling.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Organized new stock for floor placement.
Assistant Store Manager
Pacsun
Orlando, FL
09.2019 - Current
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Sales Associate Specialist
Nike Coporation
Kissimmee, FL
01.2019 - 05.2021
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Trained new team members in cash register operation, stock procedures and customer services.
Sales Associate Specialist
Champs Sports, Footlocker Inc, Nike Factory Store
Orlando, FL
01.2018 - 01.2019
Promoted to Lead Stocker in July of 2020 -Awarded most customer sign ups in January of 2020
Manage the flow of new product and the functionality of the stock room >>
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
Assisted teammates with sales-processing tasks to meet daily sales goals.