Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLOS QUINONES

Kissimmee,Florida

Summary

Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

6
6
years of professional experience

Work History

Store Manager

Pacsun
Melbourne, FL
01.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Organized new stock for floor placement.

Assistant Store Manager

Pacsun
Orlando, FL
09.2019 - Current
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Sales Associate Specialist

Nike Coporation
Kissimmee, FL
01.2019 - 05.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Trained new team members in cash register operation, stock procedures and customer services.

Sales Associate Specialist

Champs Sports, Footlocker Inc, Nike Factory Store
Orlando, FL
01.2018 - 01.2019
  • Promoted to Lead Stocker in July of 2020 -Awarded most customer sign ups in January of 2020
  • Manage the flow of new product and the functionality of the stock room >>
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

Business Management

Valencia College
Orlando, FL
05.2024

High School Diploma -

Poinciana High School
Kissimmee, FL
05.2020

Skills

  • Team Building and Leadership
  • Problem-Solving
  • Retail Operations
  • Stock Management
  • Business Leadership
  • Customer Service Management
  • Friendly, Positive Attitude
  • Fluent in Spanish

Timeline

Store Manager

Pacsun
01.2023 - Current

Assistant Store Manager

Pacsun
09.2019 - Current

Sales Associate Specialist

Nike Coporation
01.2019 - 05.2021

Sales Associate Specialist

Champs Sports, Footlocker Inc, Nike Factory Store
01.2018 - 01.2019

Business Management

Valencia College

High School Diploma -

Poinciana High School
CARLOS QUINONES