Carlos Quintanilla
Los Angeles,CA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Bacari Silverlake
Los Angeles, CA
01.2025 - Current
- Led initiatives to keep labor below 30% while keeping guest satisfaction as the priority.
- Worked with executives and members of the operations team to stay on top of guest relations, outreach, COGS, labor and sales maximization.
- Coached team members daily, finding new ways to improve their levels of service to company standards.
- Implemented staff training programs, fostering team development and improving performance.
- Directed daily operations to enhance service quality and optimize customer experience.
General Manager
LA Cha Cha Cha
Los Angeles (Arts District)
05.2023 - 12.2024
- Led daily operations ensuring efficient restaurant flow and high customer satisfaction.
- Managed 30+ staff schedules while driving down labor cost to 20%-25% of sales.
- Oversaw restaurant events including full buyouts, pre-fixed dinners, and Michelin plated dinner events achieving a customer satisfaction rate of 4.7 out of 5 stars on Opentable from the original 4.2 when I took over as GM.
- Reported weekly to executives on financial health, providing actionable insights on sales, labor, and expenses.
Bartender
Bottega Louie
Los Angeles (Downtown LA)
01.2022 - 05.2023
- Efficiently prepared bar for high-volume service, setting up garnishes, batching refills, and icing wells, which reduced prep time and ensured a smooth service start.
- Collaborated with bar management on R&D projects by providing insights and feedback that helped refine new drink recipes and improve service efficiency.
Film Monitor
FilmLA INC.
Los Angeles, CA
11.2018 - 01.2022
- Reviewed and ensured compliance with film permits, collaborating with city officials and law enforcement to uphold all regulatory guidelines during filming.
- Served as a key liaison between film companies and local communities, facilitating clear communication and mutual understanding for smooth operations.
- Skillfully de-escalated conflicts with community members, addressing concerns diplomatically to maintain a positive filming environment.
Education
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA01-2013
Skills
- Languages: English, Spanish (Fluent)
- Professional: Leadership, Customer Service, Problem Solving, Adaptability, Collaboration
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Training and development
- Employee scheduling
- Administrative skills
Certification
- Food Handlers Certified
- Manager Servsafe Certified
- RBS Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Bacari Silverlake
01.2025 - Current
General Manager
LA Cha Cha Cha
05.2023 - 12.2024
Bartender
Bottega Louie
01.2022 - 05.2023
Film Monitor
FilmLA INC.
11.2018 - 01.2022
High School Diploma -
Edward R. Roybal Learning Center