ELIZABETH RAMIREZ-MARTINEZ

• Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
• Conducted regular inspections of all areas to ensure that standards are met and maintained.
• Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
• work with client to accustom needs as needed clean and organize what client wants done
• Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
• Managed daily cleaning operations and staff of up to 10 cleaners.
• Ensured that all required health, safety, sanitation regulations are followed by staff members.
• Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
• Resolved customer complaints promptly and efficiently while ensuring a positive experience.
• Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
• Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
• Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
• Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
• Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
• Practiced safe work habits and wore protective safety equipment.

Work with client to work on specific needs in each person's home to maintain satisfactory service.

• Provided leadership and guidance to overnight team members.
• Conducted regular performance reviews of staff and provided feedback as needed.
• Ensured compliance with company policies and procedures.
• Monitored workflow, productivity, and customer service levels.
• Assisted in resolving customer complaints or issues quickly and efficiently.
• Maintained inventory control systems for all products received or shipped out during shift.
• Trained new employees on safety protocols, job duties, and customer service standards.
• Developed strategies to improve overall efficiency and effectiveness of operations.
• Analyzed data to identify trends or areas needing improvement.
• Resolved conflicts between staff members or customers in a professional manner.
• Coordinated with other teams to ensure smooth execution of tasks.
• Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
• Completed paperwork accurately and timely according to established guidelines.
• Enforced safety rules among team members by conducting regular safety meetings.
• Evaluated employee performance against established goals and standards regularly.
• Identified opportunities for process improvements within the department and shift.
• Maintained open communication lines with staff members regarding changes in policy and procedures.
• Maintained positive working relationship with fellow staff and management.
• Participated in disciplinary action when necessary according to company policies and regulations.
• Set specific goals for projects to measure progress and evaluate end results.
• Identified needs of customers promptly and efficiently.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Created plans to propose solutions to problems related to efficiency, costs or profits.

• Ensured that all food service staff were adequately trained on proper safety and sanitation procedures.
• Maintained accurate records of inventory levels and orders for supplies.
• Organized and delegated various tasks to kitchen staff in order to maximize efficiency.
• Developed weekly schedules for staff to ensure adequate coverage throughout shifts.
• Monitored quality control standards for all food products prepared by staff members.
• Provided feedback and guidance to employees regarding job performance issues or concerns.
• Conducted regular meetings with kitchen staff members to discuss upcoming events or changes in policies or procedures.
• Resolved customer complaints in a professional manner while adhering to company policies and regulations.
• Adhered to all health department guidelines related to food preparation, storage, handling, and display.
• Implemented strategies designed to improve operational efficiency within the kitchen environment.
• Performed daily inspections of equipment such as ovens, stoves, refrigerators, freezers, dishwashers.
• Established positive relationships with customers through excellent customer service skills.
• Maintained cleanliness of work areas at all times according to health department regulations.
• Regularly updated menus based on seasonal availability of ingredients or customer demand.
• Managed inventory and rotated food products in storage to avoid spoilage and waste.
• Investigated and resolved customer complaints concerning food quality and service.
• Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
• Responded to customer concerns efficiently, accurately and with detailed information.
• Adhered to company food, safety, quality and sanitation policies.
• Reviewed daily task list with employees and assigned tasks for completion.
• Performed frequent checks to maintain consistently high quality of food preparation and service.
• Monitored actions of staff and customers to uphold health and safety standards.
• Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
• Fostered a positive working environment, encouraging teamwork and employee engagement.
• Count registers before and after everyone's shift, make sure money is verified, deposit and count money into safety drop.
• Cover for other people's shifts, work extra hours if coverage is needed.
• Receive new inventory count and checklist to make sure everything is accounted for.