Carlos Ramirez
IT Engineer
Linden,NJ
Summary
Experienced IT professional with a strong track record in implementing and maintaining complex IT systems. Skilled at delivering technological solutions that align with organizational objectives, fostering team collaboration, and achieving project goals. Proficient in network management and cybersecurity, known for adaptability and effective communication in dynamic environments. Demonstrated success in driving innovation to meet evolving business needs.
Overview
14
14
years of professional experience
2
2
Languages
Work History
IT Support Engineer
Beggars Group
New York, New York
06.2023 - Current
- Administered Microsoft 365 ecosystem, optimizing Azure Entra ID & Application access, Exchange, Intune, and third-party integrations (Adobe, Box, Zoom, Google Workspace), enhancing service reliability across North America and the UK.
- Coordinated a transformation to OneDrive for centralized backup capability, increasing access to data while minimizing reliance on local systems.
- Executed security operations tasks across Sophos endpoint/email protection, including malware remediation and email release workflows; refreshed Palo Alto firewall hardware to support infrastructure reliability.
- Provided cross-platform (macOS/Windows) support using JAMF Pro and Intune, and executed infrastructure upgrades including Meraki Wi-Fi refreshes and foundational Cisco, VMware ESXi, and Windows Server administration.
- Drafted precise SOPs and internal resources in Confluence, enhancing consistency in OneDrive handling, Platform SSO, and troubleshooting methods.
IT Manager (Generalist)
Set Creative
New York, New York
11.2019 - 01.2023
- Lead technical support management across diverse regions by implementing streamlined workflows and advanced IT solutions to maintain service continuity.
- Deployed and administered JAMF Cloud to enhance device security and enforce governance policies across the organization.
- Rolled out organization-wide multi-factor authentication (MFA) and integrated Google Credential Provider for Windows (GCPW), positioning Google Workspace as the internal identity provider (IdP).
- Reduced software and storage expenses through strategic consolidation of tools with Google Workspace and AWS Glacier data archiving, saving $15000 in IT costs yearly.
- Collaborated with WPP to successfully implement the ServiceNow ticketing platform, improving incident tracking and support efficiency.
IT Manager (Generalist)
Barton F. Graf
New York, New York
10.2015 - 01.2019
- Implemented and maintained a JAMF Mobile Device Management (MDM) system to strengthen oversight and control of corporate mobile assets.
- Led enterprise-wide security initiatives, including the deployment of MFA and the implementation of advanced Google Workspace security features.
- Managed user access, provisioning, and lifecycle processes to ensure secure and efficient account governance.
- Provided comprehensive end-to-end technical support for all end users, maintaining high service quality and responsiveness.
- Served as the technical lead for a full office relocation, overseeing vendor coordination and ensuring all infrastructure and services met operational standards ahead of launch.
Support Engineer - Deskside Services Specialist
STUDIOS Architecture
New York, New York
08.2017 - 06.2018
- Delivered comprehensive desktop and infrastructure support, ensuring optimal performance and minimal downtime across all systems.
- Deployed the FOG Project for system imaging, reducing machine build times by 75% and eliminating the need for manual deployment processes.
- Established compute cluster for rendering tasks, alleviating workstation burden and optimizing performance.
Deskside Support Analyst III
Kellwood Company
New York, New York
12.2015 - 08.2017
- Provided senior-level desktop, infrastructure, and A/V support for New York offices, ensuring seamless day-to-day operations.
- Implemented Munki to enhance Mac fleet management and automate software deployment, improving efficiency and compliance.
- Engineered automated solutions to streamline IT workflows, like the Munki project for our pool of Macs, reducing incident resolution times and enhancing user satisfaction across the organization.
- Assisted with the development of internal tools designed to streamline support workflows and enhance overall productivity.
IT Support Analyst
Grey Advertising (WPP)
New York, New York
06.2011 - 11.2015
- Delivered responsive desktop and A/V support to end users and VIPs across multiple agencies, ensuring a high level (white glove) service and minimal disruption.
- Oversaw transition efforts from Sophos to macOS native FileVault encryption, seamlessly integrating JAMF to enhance device security and upgrade efficiency.
- Coordinated smoothly-running upgrade processes by effectively collaborating with infrastructure teams and reporting out critical information to involved stakeholders, mitigating adverse impacts.
Education
Associate of Science -
Florida Metropolitan University
Orlando, FloridaSkills
Microsoft 365 Administration
Google Workspace Administration
JAMF Pro
Identity & Access Management (IAM)
VMWare ESX
Confluence
Meraki WiFi
Cisco switches
Networking concepts
VPN's
Cisco Anyconnect
Palo Alto GlobalProtect
Sophos Endpoint and Email Security
Azure
AWS
Microsoft 365 administration
Azure Entra ID
Endpoint protection
Multi-factor authentication
Timeline
IT Support Engineer
Beggars Group
06.2023 - Current
IT Manager (Generalist)
Set Creative
11.2019 - 01.2023
Support Engineer - Deskside Services Specialist
STUDIOS Architecture
08.2017 - 06.2018
Deskside Support Analyst III
Kellwood Company
12.2015 - 08.2017
IT Manager (Generalist)
Barton F. Graf
10.2015 - 01.2019
IT Support Analyst
Grey Advertising (WPP)
06.2011 - 11.2015
Associate of Science -
Florida Metropolitan University