Carlos Ramon Acosta
Summary
Skilled Service Technician with a proven track record at Newsouth Window Solution, adept in diagnostics and troubleshooting, enhancing customer satisfaction through expert repair and clear communication. Demonstrated leadership at PGT Industries, excelling in conflict resolution and team empowerment. Mastery in power tools and fostering positive work environments underscores a blend of technical prowess and soft skills.
Overview
9
9
years of professional experience
Work History
Service Technician
Newsouth Window Solution
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
PGT Industries
05.2021 - 02.2023
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Evaluated systems according to predetermined checklist and noted issues.
Team Leader
PGT Industries
02.2020 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Machine Operator
PGT Industries
06.2019 - 03.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cruise Attendant
Celemar
01.2016 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Different - Bartender,
Chela
Cuba07-2016
High School Diploma -
Agbdala
Cuba07-2012
Skills
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Service Technician
Newsouth Window Solution
02.2023 - Current
Service Technician
PGT Industries
05.2021 - 02.2023
Team Leader
PGT Industries
02.2020 - 05.2021
Machine Operator
PGT Industries
06.2019 - 03.2020
Cruise Attendant
Celemar
01.2016 - 03.2019
Different - Bartender,
Chela
High School Diploma -
Agbdala
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