Microsoft Office Tools
Carlos Ramos
Assistant Manager Resource Planning
San Mateo,CA
Summary
United Airlines professional with 25+ years of experience in Airport Operations management. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Possess a BS in Engineering and extensive Corporate Leadership training.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
United Airlines
11.2018 - Current
- Business Office Developed new processes to enhance Employee Experience at United Airlines San Francisco Hub.
- Promoted United Airlines CORE4 Principles: Safe, Caring, Dependable, Efficient.
- Partnered with Manager and talent acquisition department to fulfill requisitions for vacancies.
- Created and established procedures for various types of employee movements: Retirements, Leaves of Absence, Resignations, Separations.
- Collaborated with Hub Human Resources Managers during personnel related hearings, investigations and audits.
- Organized employee voluntary transfers to/from other United Airlines line stations and Hubs.
- Worked on new-hire on boarding process, Training requirements, Airport Security Badge.
- Provided expert support to Hub Business Office Payroll Department.
- Provided procedural support to Hub Business Office Resource Planning, Wellness and Dependability Departments.
- Collaborated with local leadership to facilitate change management through use of Best Practices.
- Participated in Task Force to establish IT requirements for programming of California regulatory requirements into Payroll System.
- Administered role access to Payroll System.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Supervisor
United Airlines
San Jose, Washington DC, CA, DC
09.2000 - 11.2018
- Airport Operations Supported and maintained United Airlines operational performance objectives.
- Promoted Safety First work environment.
- Supervised daily operational activity and airport agent team 20 plus members.
- Coordinated weekly flight schedules.
- Allocated gate assignments for flight schedule.
- Performed Ground Security Coordinator and Complaint Resolution Official duties as required.
- Ensured station compliance with FAA, TSA, DOT regulations.
- Managed customer processing according to United Airlines standards.
- Resolved customer complaints.
- Coached and Counseled agents.
- Coordinated recruiting and hiring for airport staff.
- Created and implemented agent schedule shift bids.
- Monitored, evaluated and updated daily Electronic Time and Attendance Payroll.
- Audited and resolved payroll discrepancies.
Lead Customer Service Representative
United Airlines
12.1995 - 09.2000
- Airport Operations.
- Ensured consistent delivery of quality service for 15-20 daily flights.
- Anticipated operational needs.
- Planned service recovery plans with Leadership.
- Coordinated staffing levels.
- Provided technical guidance to agents.
- Promoted use of company products and enhancements.
- Planned schedules and workflows based on expected customer demands.
Education
Bachelor of Science - Interdisciplinary Engineering
Purdue University
West Lafayette, IN 08.1982 - 12.1986
Skills
Business Development
Operations management
Business planning
Staff Management
Strategic planning
Software
Enjoy extensive International travel
My job has allowed me to travel to multiple international destinations.
Timeline
Assistant Manager
United Airlines
11.2018 - Current
Supervisor
United Airlines
09.2000 - 11.2018
Lead Customer Service Representative
United Airlines
12.1995 - 09.2000
Bachelor of Science - Interdisciplinary Engineering
Purdue University
08.1982 - 12.1986