Summary
Overview
Work History
Education
Skills
Software
Enjoy extensive International travel
Timeline
Generic

Carlos Ramos

Assistant Manager Resource Planning
San Mateo,CA

Summary

United Airlines professional with 25+ years of experience in Airport Operations management. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Possess a BS in Engineering and extensive Corporate Leadership training.

Overview

26
26
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Assistant Manager

United Airlines
11.2018 - Current
  • Business Office Developed new processes to enhance Employee Experience at United Airlines San Francisco Hub.
  • Promoted United Airlines CORE4 Principles: Safe, Caring, Dependable, Efficient.
  • Partnered with Manager and talent acquisition department to fulfill requisitions for vacancies.
  • Created and established procedures for various types of employee movements: Retirements, Leaves of Absence, Resignations, Separations.
  • Collaborated with Hub Human Resources Managers during personnel related hearings, investigations and audits.
  • Organized employee voluntary transfers to/from other United Airlines line stations and Hubs.
  • Worked on new-hire on boarding process, Training requirements, Airport Security Badge.
  • Provided expert support to Hub Business Office Payroll Department.
  • Provided procedural support to Hub Business Office Resource Planning, Wellness and Dependability Departments.
  • Collaborated with local leadership to facilitate change management through use of Best Practices.
  • Participated in Task Force to establish IT requirements for programming of California regulatory requirements into Payroll System.
  • Administered role access to Payroll System.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands

Supervisor

United Airlines
San Jose, Washington DC, CA, DC
09.2000 - 11.2018
  • Airport Operations Supported and maintained United Airlines operational performance objectives.
  • Promoted Safety First work environment.
  • Supervised daily operational activity and airport agent team 20 plus members.
  • Coordinated weekly flight schedules.
  • Allocated gate assignments for flight schedule.
  • Performed Ground Security Coordinator and Complaint Resolution Official duties as required.
  • Ensured station compliance with FAA, TSA, DOT regulations.
  • Managed customer processing according to United Airlines standards.
  • Resolved customer complaints.
  • Coached and Counseled agents.
  • Coordinated recruiting and hiring for airport staff.
  • Created and implemented agent schedule shift bids.
  • Monitored, evaluated and updated daily Electronic Time and Attendance Payroll.
  • Audited and resolved payroll discrepancies.

Lead Customer Service Representative

United Airlines
12.1995 - 09.2000
  • Airport Operations.
  • Ensured consistent delivery of quality service for 15-20 daily flights.
  • Anticipated operational needs.
  • Planned service recovery plans with Leadership.
  • Coordinated staffing levels.
  • Provided technical guidance to agents.
  • Promoted use of company products and enhancements.
  • Planned schedules and workflows based on expected customer demands.

Education

Bachelor of Science - Interdisciplinary Engineering

Purdue University
West Lafayette, IN
08.1982 - 12.1986

Skills

Business Development

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Software

Microsoft Office Tools

Enjoy extensive International travel

My job has allowed me to travel to multiple international destinations.

Timeline

Assistant Manager

United Airlines
11.2018 - Current

Supervisor

United Airlines
09.2000 - 11.2018

Lead Customer Service Representative

United Airlines
12.1995 - 09.2000

Bachelor of Science - Interdisciplinary Engineering

Purdue University
08.1982 - 12.1986

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Carlos RamosAssistant Manager Resource Planning