Carlos Ramos
Dublin,CA
Summary
Versatile candidate successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Building Coordinator
Glide Memorial Church
12.2021 - Current
- Scheduled, coordinated and communicated all facility-related tasks, appointments, repairs, projects and activities to monitor performance.
- Organized and updated databases, records and other information resources.
- Created reports and other materials for administrative staff.
- Served as point of contact for vendors and contractors seeking support and information.
- Managed about 20 customer calls per day pertaining to services.
Call Center Representative (Seasonal)
Gap Inc
10.2021 - 12.2021
- Responded to over 50 customer calls and emails per day to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Updated databases to handle customer data and records.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
Operations Supervisor
Superpedestrian
12.2020 - 03.2021
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Documented transactions, orders and expenditures to gather sales data, forecast financial needs, and increase sales.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by analyzing customer feedback, record tracking and data communications.
Operations Associate
CLEVR
11.2019 - 08.2020
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
Amazon FBA Seller
Amazon
01.2019 - 12.2019
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
Business Owner
Infinite Auto Detailing
06.2016 - 07.2019
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
Shift Lead
Walgreens
01.2017 - 11.2018
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with business goals and specifications.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CAAssociate of Arts - Film And Video Production
Chabot College
Hayward, CANo Degree -
Voice One
San Francisco, CASkills
- Quality Control Analysis
- Business Management and Development
- Verbal and Written Communication
- Marketing
- Customer Relationship Management
- Performance Monitoring
- Administrative Support
- E-Commerce
Certification
- Digital Marketing Training
- Certified Adult and Pediatric CPR/AED, American Red Cross - Two Years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Building Coordinator
Glide Memorial Church
12.2021 - Current
Call Center Representative (Seasonal)
Gap Inc
10.2021 - 12.2021
Operations Supervisor
Superpedestrian
12.2020 - 03.2021
Operations Associate
CLEVR
11.2019 - 08.2020
Amazon FBA Seller
Amazon
01.2019 - 12.2019
Shift Lead
Walgreens
01.2017 - 11.2018
Business Owner
Infinite Auto Detailing
06.2016 - 07.2019
High School Diploma -
Arroyo High School
Associate of Arts - Film And Video Production
Chabot College
No Degree -
Voice One
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