Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Ramos

Carlos Ramos

Oldsmar,FL

Summary

Dynamic sales and account management professional with over a decade of experience in the defense, telecommunications, and SaaS industries, including a successful tenure at L3Harris Technologies. Expertise in managing and expanding enterprise and government accounts, consistently delivering over $700K in upsell revenue and $600K in new business. Proficient in driving strategic growth and ensuring compliance with ITAR, AES, TSA, and FDA regulations while excelling in consultative sales of mission-critical communication and security technologies. Highly skilled in engaging with executives, engineering, and procurement teams to foster adoption, retention, and long-term client success.

Overview

18
18
years of professional experience

Work History

Senior Customer Success & Account Manager

CARM Marketing LLC
01.2021 - Current
  • Managed a portfolio of 40+ client accounts, generating $400K–$600K in new revenue and improving lead conversion by 20–30%.
  • Designed and delivered onboarding and adoption programs using Go High Level, Twilio, Salesforce, and Adobe Creative Cloud.
  • Led strategic communication campaigns across SMS, email, Google Business, and websites, improving engagement and retention.
  • Partnered cross-functionally (creative, product, dev teams) to launch automated campaigns, driving 25% efficiency improvements.
  • Served as primary client consultant, leading executive presentations, clarifying requirements, and providing actionable recommendations.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.

LATAM Customer Success Manager

KnowBe4
01.2019 - 12.2021
  • Managed 200+ enterprise SaaS accounts across Latin America, achieving 30% retention growth and driving $700K+ in upsell revenue.
  • Delivered bilingual (EN/ES) security awareness training and compliance programs, reducing time-to-value by 35%.
  • Partnered with executives and procurement teams to align cybersecurity programs with compliance standards.
  • Leveraged Salesforce and Gainsight to monitor health metrics, enabling churn mitigation, renewals, and upsells.
  • Supported sales in closing enterprise SaaS deals valued up to $300K each.

Global Logistics & Compliance Specialist

L3Harris – L3 Communications Security & Detection Systems
01.2012 - 01.2019
  • Oversaw international logistics for airport security X-ray systems, ensuring compliance with ITAR, AES, TSA, and FDA.
  • Coordinated shipments with customs brokers, freight forwarders, and regulatory agencies to ensure audit readiness.
  • Partnered with engineering teams on classification research and jurisdiction determinations.
  • Provided Spanish-language communication and cultural mediation with LATAM partners; supported teams in EMEA and APAC.
  • Built strong international client relationships, ensuring compliance and timely delivery of mission-critical defense equipment.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.

Account Manager

AT&T Technologies & Telecommunications
01.2008 - 01.2012
  • Spearheaded technology sales and marketing initiatives, improving customer retention and recurring revenue.
  • Negotiated client contracts, uncovering new business opportunities across enterprise and government clients.
  • Delivered telecommunications and networking solutions, operating platforms including ASON, U-verse, and Salesforce CRM.
  • Recognized for cross-functional collaboration and delivering high-impact solutions in fast-paced environments.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

MBA - Business Administration

University of Phoenix
Oklahoma City, OK
05.2008

BBA - Marketing & Business Administration

Universidad Metropolitana
San Juan, PR
08.2004

Skills

  • Sales & Account Management (Enterprise, Government, SaaS)
  • Pipeline Management & Forecasting
  • Government & Defense Compliance (ITAR, AES, TSA, FDA)
  • Consultative Sales & Negotiations
  • Customer Relationship Management (C-Level, SLED, Enterprise)
  • Bilingual: English / Spanish
  • Tools: Salesforce, MS Project, BI Tools, Go High Level, Adobe Creative Cloud
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Customer Success & Account Manager

CARM Marketing LLC
01.2021 - Current

LATAM Customer Success Manager

KnowBe4
01.2019 - 12.2021

Global Logistics & Compliance Specialist

L3Harris – L3 Communications Security & Detection Systems
01.2012 - 01.2019

Account Manager

AT&T Technologies & Telecommunications
01.2008 - 01.2012

MBA - Business Administration

University of Phoenix

BBA - Marketing & Business Administration

Universidad Metropolitana

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