Carlos Ramos
Denver,CO
Summary
Results-driven facility management professional ready to oversee hall operations seamlessly. Extensive experience in event coordination and facility maintenance, ensuring smooth operations. Known for fostering team collaboration and adaptable to changing needs, with strong organizational and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Greenhorn Hall Manager
Colorado State University-Pueblo
Pueblo, CO
05.2025 - Current
- Supported housing operations by managing room changes, facilities issues, and resident concerns.
- Created and distributed educational material to educate residents on housing operations, policies, and processes.
- Supervised, trained, and evaluated staff while coordinating ongoing development and programming aligned with the Housing Curriculum.
- Responded to crises and policy violations as part of the on-call rotation, exercising sound judgment, maintaining confidentiality, and collaborating with campus resources for student safety and support.
Crestone Community Manager
Colorado State University-Pueblo
Pueblo, CO
11.2024 - 05.2025
- Cultivated an inclusive and dynamic residential community by mentoring Resident Assistants, leading all-hall programming, and promoting student engagement.
- Strengthened campus safety and policy compliance by serving as a mandated reporter, enforcing community standards, and managing crisis response during on-call rotations.
- Oversaw key administrative operations, including occupancy management, room transitions, and maintaining accurate resident records to support housing efficiency.
- Provided strategic leadership in staff development by conducting bi-weekly one-on-one mentorship, facilitating performance evaluations, and leading training initiatives.
Resident Assistant
Colorado State University-Pueblo
Pueblo, CO
08.2022 - 11.2024
- Organized and facilitated community-building events to foster a sense of belonging and connection among residents.
- Assisted residents with housing-related issues, including maintenance requests and policy compliance through room inspections.
- Provided crisis management and emergency response, serving as a liaison between residents, campus security, and emergency services.
- Coordinated move-in and move-out procedures while advocating for student needs to university administrators.
Summer Staff Team Lead
Colorado State University-Pueblo
Pueblo, CO
05.2024 - 08.2024
- Supported conference operations by being on-call, assisting in various roles to ensure seamless event execution and smooth day-to-day functioning of the conference environment.
- Led team activities by coordinating staff efforts, ensuring tasks were completed efficiently and maintaining high standards of service and operations throughout the conference period.
- Managed front desk operations during conferences, addressing card access issues, troubleshooting maintenance concerns, and providing guests with accurate directions to enhance their experience.
- Prepared and maintained conference spaces by cleaning rooms, adjusting furniture layouts as required, organizing storage areas, and overseeing laundry operations to ensure rooms and linens were ready for each event.
Courtesy Clerk
King Soopers MarketPlace
Arvada, CO
11.2020 - 07.2022
- Provided support in managing customer flow during peak hours to optimize service efficiency.
- Supported front-end operations by efficiently bagging groceries, assisting cashiers, and ensuring a smooth checkout experience.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained a welcoming store environment by upholding cleanliness and organization in high-traffic areas.
Education
Master's - Business Administration
Colorado State University-Pueblo
Pueblo, CO05.2026
Bachelor of Science - Psychology
Colorado State University-Pueblo
Pueblo, CO05.2026
Skills
- Microsoft Copilot
- Google Suite
- CSGold Software
- StarRez
- Canva
- Wufoo
Certification
Mental Health First Aid
CPR
First Aid
Timeline
Greenhorn Hall Manager
Colorado State University-Pueblo
05.2025 - Current
Crestone Community Manager
Colorado State University-Pueblo
11.2024 - 05.2025
Summer Staff Team Lead
Colorado State University-Pueblo
05.2024 - 08.2024
Resident Assistant
Colorado State University-Pueblo
08.2022 - 11.2024
Courtesy Clerk
King Soopers MarketPlace
11.2020 - 07.2022
Master's - Business Administration
Colorado State University-Pueblo
Bachelor of Science - Psychology
Colorado State University-Pueblo