Open To Work
Carlos Ramos
Account Manager/Customer Success/Logistics
Oldsmar,FL
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Senior Customer Success ManagerLATAM Customer Success ManagerLogistics Management & Project CoordinationManagement TraineeLATAMWork Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteLocation: Oldsmar, FL, USClearwater, FLTampa, FL
Open to relocation: No
Salary Range
75000/yr - 200000/yrImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsCareer advancementCompany Culture4-day work weekSummary
MBA-educated business professional with 10+ years of experience supporting international customers, global operations, customer success initiatives, and supply chain logistics across North America, LATAM, and international markets. Proven ability to build trusted relationships with C-level stakeholders, engineering teams, distributors, freight forwarders, warehouse operations, and cross-functional business partners while delivering exceptional customer experiences and operational excellence.
Recognized for exceeding performance goals, earning multiple sales and service awards, and driving customer satisfaction through proactive communication, strategic problem-solving, and process optimization. Experienced in customer relationship management, account support, international logistics, export compliance, KPI analysis, project coordination, supply chain operations, and business development. Known as a bilingual professional who thrives in fast-paced environments, manages multiple priorities effectively, and consistently delivers results. Native Spanish speaker, fluent in English. MBA and BBA in Marketing. U.S. Citizen with a valid U.S. Passport and available for up to 50% travel.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Logistics Management & Project Coordination
L3Harris – L3 Communications Security & Detection Systems
St. Petersburg, FL
01.2012 - 12.2019
Coordinated and managed integrated supply chain projects for airport security X-ray systems, overseeing end-to-end logistics from procurement through delivery while ensuring strict compliance with ITAR, AES, TSA, and FDA regulations.
Collaborated with cross-functional teams including procurement, planning, logistics, customs brokers, freight forwarders, and regulatory agencies to execute complex international shipments and resolve operational challenges.
Monitored project progress, analyzed supply chain metrics, and implemented risk mitigation strategies, achieving 98% on-time delivery and proactive issue resolution.
Developed and delivered compliance training programs and process improvements that strengthened operational readiness, audit performance, and stakeholder satisfaction across LATAM-EMEA and APAC regions.
Built strong international partnerships and provided Spanish-language communication and cultural mediation to support seamless project execution and timely delivery of mission-critical equipment.
LATAM Customer Success Manager
KnowBe4
Clearwater Beach, FL
01.2019 - 12.2021
Onboarded and managed over 200 enterprise SaaS accounts across Latin America, delivering bilingual success plans and training programs that reduced time-to-value by 35%.
Partnered with C-level stakeholders and internal teams to align compliance, risk management, and operational processes.
Analyzed customer health metrics and drove adoption initiatives that significantly improved retention and satisfaction.
Senior Customer Success Manager
CARM Marketing LLC
Clearwater, FL
01.2021 - Current
Manage customer success projects for a portfolio of 40+ enterprise accounts, generating $400K–$600K in new revenue while improving lead conversion by 20–30% through structured onboarding and adoption programs.
Collaborate with internal cross-functional teams to design and implement process improvements using Salesforce, Go High Level, and other platforms, enhancing efficiency and customer outcomes.
Track key performance metrics, conduct data analysis to identify risks and opportunities, and execute mitigation strategies that delivered 30% retention growth.
Serve as primary client consultant, delivering executive-level presentations and strategic recommendations.
Education
MBA - Business Administration
5 2008
BBA - Marketing Management
8 2004
Skills
- Project & Supply Chain Management: Integrated supply chain projects, project planning & execution, timeline/budget management, risk identification & mitigation, cross-functional collaboration
- Logistics & Operations: International logistics, procurement coordination, shipment management, inventory optimization, compliance (ITAR/AES/TSA/FDA)
- Analytics & Improvement: Supply chain data analysis, metrics monitoring, process improvement, continuous improvement methodologies
- Tools & Leadership: Salesforce, Gainsight, executive presentations, stakeholder management, bilingual communication
- Certifications: Gainsight Certified Administrator, Internal Safety Audit SIGMA, KMSAT-Kevin Mitnick Security Awareness
Accomplishments
- Gainsight Certified Administrator (2020) – Health scores, playbooks, churn prediction
- Salesforce Trailblazer – 150+ Trailhead badges (Admin, Sales Cloud)
- $1.3M+ Revenue Generation – Upsell & new business across SaaS portfolios
- 30% Retention Growth – 200+ LATAM enterprise accounts via adoption programs
- 35% Time-to-Value Reduction – Bilingual cybersecurity training delivery
- 100% Compliance Audit Readiness – ITAR/AES/TSA/FDA defense shipments
- ATT- T-500 SALES AWARD for three consecutive years
Certification
KMSAT-Kevin Mitnick Security Awareness Training
Phish-Prone Percentage (PPP)Reduction Program
Security Awareness Training (SAT)
FBI Social Engineering & Security Awareness Training
Logistics Management Systems
Internal Safety Audit SIGMA certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Customer Success Manager - CARM Marketing LLC
01.2021 - Current
LATAM Customer Success Manager - KnowBe4
01.2019 - 12.2021
Logistics Management & Project Coordination - L3Harris – L3 Communications Security & Detection Systems
01.2012 - 12.2019
University of Phoenix - MBA, Business Administration
Universidad Metropolitana - BBA, Marketing Management