Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Carlos Ramos Lopez

Carlos Ramos Lopez

North Hollywood,CA

Summary

Dynamic and results-driven professional with experience at Chipotle Mexican Grill, excelling in customer service leadership and operational efficiency. Proven analytical problem-solving skills and a strong work ethic led to consistently exceeding performance benchmarks. Committed to workplace safety and fostering collaborative teamwork, driving positive customer relationships and loyalty.

Overview

5
5
years of professional experience

Work History

Apprentice

Chipotle Mexican Grill
08.2025 - Current
  • Operated kitchen equipment efficiently to prepare menu items.
  • Maintained cleanliness and organization of workstations to ensure food safety standards.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.


Customer Service Team Lead

Chipotle Mexican Grill Restaurant
03.2021 - 08.2024
  • Led customer service team, enhancing operational efficiency and ensuring high satisfaction levels.
  • Trained new team members on service protocols and company policies to promote consistency.
  • Resolved customer complaints swiftly, fostering positive relationships and loyalty.
  • Monitored service metrics to identify areas for improvement and implement effective solutions.
  • Collaborated with management to create promotional strategies that increased sales during peak hours.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
  • Managed high-performing customer service team, consistently exceeding company performance benchmarks.
  • Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.


Education

Bachelor of Science - Aviation Administration

California State University, Los Angeles
Los Angeles, CA
05-2027

Associate of Science - Private Pilot Training

Glendale Community College
Glendale, California, CA
06-2026

Skills

  • Analytical problem-solving
  • Collaborative teamwork
  • Organizational time strategies
  • Workplace safety awareness
  • Creativity and innovation
  • Site organization management
  • Honest and ethical
  • Safety guidelines compliance
  • Effective listening
  • Flexible schedule

Languages

Spanish
Native or Bilingual
English
Professional Working

Interests

  • Aviation & Flight Operations
  • Airport & Airline Operations
  • Business, Leadership & Operations
  • Community Service & Public Impact
  • Border Security & Customs Operations
  • Customer Service

Timeline

Apprentice

Chipotle Mexican Grill
08.2025 - Current

Customer Service Team Lead

Chipotle Mexican Grill Restaurant
03.2021 - 08.2024

Bachelor of Science - Aviation Administration

California State University, Los Angeles

Associate of Science - Private Pilot Training

Glendale Community College