Carlos Ramos Lopez
North Hollywood,CA
Summary
Dynamic and results-driven professional with experience at Chipotle Mexican Grill, excelling in customer service leadership and operational efficiency. Proven analytical problem-solving skills and a strong work ethic led to consistently exceeding performance benchmarks. Committed to workplace safety and fostering collaborative teamwork, driving positive customer relationships and loyalty.
Overview
5
5
years of professional experience
Work History
Apprentice
Chipotle Mexican Grill
08.2025 - Current
- Operated kitchen equipment efficiently to prepare menu items.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Customer Service Team Lead
Chipotle Mexican Grill Restaurant
03.2021 - 08.2024
- Led customer service team, enhancing operational efficiency and ensuring high satisfaction levels.
- Trained new team members on service protocols and company policies to promote consistency.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Monitored service metrics to identify areas for improvement and implement effective solutions.
- Collaborated with management to create promotional strategies that increased sales during peak hours.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
Education
Bachelor of Science - Aviation Administration
California State University, Los Angeles
Los Angeles, CA05-2027
Associate of Science - Private Pilot Training
Glendale Community College
Glendale, California, CA06-2026
Skills
- Analytical problem-solving
- Collaborative teamwork
- Organizational time strategies
- Workplace safety awareness
- Creativity and innovation
- Site organization management
- Honest and ethical
- Safety guidelines compliance
- Effective listening
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Aviation & Flight Operations
- Airport & Airline Operations
- Business, Leadership & Operations
- Community Service & Public Impact
- Border Security & Customs Operations
- Customer Service
Timeline
Apprentice
Chipotle Mexican Grill
08.2025 - Current
Customer Service Team Lead
Chipotle Mexican Grill Restaurant
03.2021 - 08.2024
Bachelor of Science - Aviation Administration
California State University, Los Angeles
Associate of Science - Private Pilot Training
Glendale Community College