Carlos Ray Vargas
San Antonio,TX
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth. Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
U Haul Moving Storage
01.2023 - Current
- CSR is to be a bit of a jack-of-all-trades. As CSR dealing with customer's requests or complaints, helping make reservations for renting out our equipment, selling sales items from inside the store, or also renting out our storage units, as well as making sure they are secure and any damages are reported to management to be taken care of as soon as possible.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- CSR also have to sometimes take cash deposits for our rentals when a credit card is not used. Or, on occasion, someone needs to return an item they bought, but didn't use, I process their refund. Another thing, when my manager requests it, I at times, fill in for our housekeeper when needed.
Education
General educational development -
Northside Learning Center
San Antonio, TX05.2024
10th Grade Education - undefined
Scenic Hills Christian School
San Antonio, TX05.2011
Skills
- Customer service and support/Customer Relationship Management expertise
- Driver / Box truck operation/Delivery Driver Experience
- Customer education /Client relations Experience Client Account Management
- Retail Sales Experience
- Store Maintenance / Quality Control Experience
- Effective communication / Relationship building
- Car Rental operations / Tire InstallationTruck Oil Change Experience
- Proficient in computer applications
- Moving / Packaging Experience
- Custodial and Hospitality Experience
- Property Management/Property leasing Experience
- Lawn Care/Landscape Maintenance/Landscape Maintenance
- Documentation /Payment processing
- Computer proficiency / Data entry / Quality control
- Professional Call manage/ Call center operations /Phone etiquette Experience
- Recordkeeping /Appointment scheduling Experience
Certification
- Driver's License
- Carlos Ray Vargas
- April 2023 to April 2031
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time off4-day work weekStock Options / Equity / Profit SharingWork from home optionHealthcare benefits401k matchAccomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
CSR - Customer Service Representative
U Haul Moving Storage
01.2023 - Current
10th Grade Education - undefined
Scenic Hills Christian School
General educational development -
Northside Learning Center
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