Hi, I’m
Carlos Renteria
Woodway,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
years of professional experience
Work History
Heart of Texas Distribution LLC/ Avis-Budget , Waco, TX
Car Rental Agent
04.2023 - Current
Job overview
- Demonstrated strong interpersonal skills by greeting and interacting with customers, ensuring a positive experience during their visit.
- Managed customer reservations by efficiently processing bookings and facilitating secure payment transactions.
- Inspected vehicles for damage prior to rental and upon return.
- Simplified explanations of rental agreements for customer comprehension.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Assisted customers in selecting appropriate car models based on their needs.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Organized paperwork related to rentals, returns and repairs.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Resolved customer complaints in a timely manner.
- Verified driver's license information and inspected rental documents for accuracy.
- Reported any suspicious activities or incidents observed on the premises.
- Upsold additional services such as insurance coverage or fuel plans.
- Responded promptly to customer inquiries via phone or email.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Answered telephones to assist customers and resolve issues.
Ace Hardware, Hewitt, TX
Sales Floor Associate
04.2020 - 04.2023
Job overview
- Efficiently greeted customers and directed them towards desired products.
- Contributed to the stocking, organizing, and clean-up efforts on the sales floor.
- Operated cash register processing customer purchases with accuracy and efficiency.
- Supplied customers with expert guidance on product attributes, advantages, and proper usage.
- Demonstrated professionalism and friendliness when dealing with customers and colleagues.
- Implemented routine inventory checks to ensure accuracy of stock quantities.
- Expedited return and exchange procedures with a focus on customer contentment.
- Upheld company's health and safety policy by adhering to all safety regulations.
- Followed company protocols for handling sensitive data, including credit card information.
- Utilized computer systems for tracking customer orders, registering complaints.
- Engaged proactively in weekly team discussions on product innovation and promotional initiatives.
- Maintained well-stocked shelves and accurate inventory by consistently stocking merchandise pulled from the backroom.
- Enhanced understanding of sales items to provide accurate responses to customer queries.
- Ensured optimal inventory levels through efficient shipment processing.
- Performed detailed product inspections, utilizing precision measuring tools, to ensure conformity with customer requirements.
- Verified accuracy of product labels, including expiration dates and lot numbers.
Education
West Hills College - Lemoore , Lemoore, CA
from Humanities
Skills
- Reservation Management
- Fleet Management
- Active Listening
- Professionalism
- Self Motivation
- Interpersonal Skills
- Data Entry
- Bilingual fluency in Spanish
Affiliations
- Production Team for Glory Bell Church: Broadcast Director
References
References available upon request.
Timeline
Car Rental Agent
Heart of Texas Distribution LLC/ Avis-Budget
04.2023 - Current
Sales Floor Associate
Ace Hardware
04.2020 - 04.2023
West Hills College - Lemoore
from Humanities
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