Carlos Reyes
Bronx,NY
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Global Security
08.2023 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Front Desk
IDI
09.2018 - 11.2023
- Conducted regular maintenance checks on all security equipment to ensure optimal functionality at all times.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Mobile Expert
T - Mobile
10.2021 - 10.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed in-store product demonstrations at assigned events.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Sales Specialist
Best Buy
10.2017 - 09.2021
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Built strong client relationships through consistent communication and effective problem solving.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Overnight Stocker and Receiver
Target
11.2016 - 11.2017
- Completed inventory accounts to keep records current and promote accurate ordering.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
Education
High School Diploma -
St. Raymond High School
The Bronx, NY05.2014
Skills
- Traffic Control
- Perimeter security
- Active Listening
- Surveillance Detection
- ID Verification
- Security camera monitoring
- CCTV Monitoring
- Workplace Safety
- De-Escalation Techniques
- Customer Service
- Theft Prevention
- CPR Certified
Certification
- New York State Security License
- New York State Drivers License
Timeline
Security Guard
Global Security
08.2023 - Current
Mobile Expert
T - Mobile
10.2021 - 10.2023
Security Front Desk
IDI
09.2018 - 11.2023
Sales Specialist
Best Buy
10.2017 - 09.2021
Overnight Stocker and Receiver
Target
11.2016 - 11.2017
High School Diploma -
St. Raymond High School
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