Carlos Reyes

answering called for technical diagnostics to repair air -cooled Home Standby generators . reading wiring schematics and helping service dealer repair units and issue control numbers for warranty repair via Phone or Emails .

• Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
• Enhanced customer satisfaction with timely troubleshooting and resolution of generator issues.

• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Provided excellent customer service by assisting customers with locating specific parts .
• Ordered parts for customers, repair shops, and service departments for repairing vehicles.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supervised and trained staff on product knowledge and customer service.
• oversaw work schedules for employees and insured there was enough coverage for shifts through out the day .