CARLOS REYES JR
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Warehouse Supervisor
Summit Cold Storage Inc.
10.2020 - Current
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Resolved conflicts between team members and addressed complaints or grievances.
- Supervised warehouse operations by managing employees during shifts.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled day-to-day shipping and receiving
Customer Service Representative
Summit Cold Storage Inc.
10.2012 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
Education
High School Diploma -
Chicago High School For Agricultural Sciences
Chicago, IL06.2009
Skills
- Work Scheduling
- Customer care
- Staff Supervision
- Forklift Operation
- Task Delegation
- Shipping and receiving operations
- Heavy Lifting
- Loading and unloading
- MS Office
Timeline
Warehouse Supervisor
Summit Cold Storage Inc.
10.2020 - Current
Customer Service Representative
Summit Cold Storage Inc.
10.2012 - Current
High School Diploma -
Chicago High School For Agricultural Sciences