Carlos Rivas

· Promotes a safe work environment through safety committees, training, and verifying all safety concerns are addressed.

· Develop and engage with all staff.

· Engage with SP/TSP to ensure they are following all operating agreements.

· Communicate any new company initiatives that need to rollout.

· Ensure customer service expectations are meet or excused.

· Lead team to meet goals and expectations for the company.

· Hold staff meeting to share any recognition and address any issues.

· Hold one on one development meeting with managers

· Work on BCSA test and possible action plans

· Communicate and new changes to operation, additional workdays, additional volume coming into the station.

· Communicate with Hub to assist with DPUs if needed.

· Communicate with HR on staffing needs for both operations and office staffing.

· Ensure all invoices are paid for the station timely.

· Lead District DQC team (Retention)

· Promotes a safe work environment through safety committees, training, and verifying all safety concerns are addressed.

· Develop and engage with all staff.

· Engage with ISP/TSP to ensure they are following all operating agreements.

· Communicate any new company initiatives that need to rollout.

· Ensure customer service expectations are meet or excused.

· Lead team to meet goals and expectations for the company.

· Hold staff meeting to share any recognition and address any issues.

· Hold one on one development meeting with managers

· Work on BCSA test and possible action plans

· Communicate and new changes to operation, additional workdays, additional volume coming into the station.

· Communicate with other ASM to ensure everyone is at building capacity. Assist with DPUs if needed.

· Work with Linehaul to help minimize cost reducing los volume spots (LVS)

· Communicate with HR on staffing needs for both operations and office staffing.

· Work with station engineer to ensure proper planning is being made per sort.

· Hold station events to encourage people engagement/teamwork.

·Collaborate with ISP to ensure great customer service to all internal and external customers.

·Ensure all process and procedures are being followed and audited via BCSA.

·Promoted safety by conduct daily safety meeting and conduct monthly structured safety meeting.

· Maintain customer contact with shipper and sales to facilitate shipping allocations.

·Calibrated and excused successful peak plans with ISP and TSP.

·Presented ISP forms to address new operational information. To help increase efficacy.

·Work alongside CPC to address/resolve any P&D issues.

·Support inbound sort management and assistant in productivity items that impact P&D operations.

·Drove and improve service results. ·Manage contractual relationships with ISP.

·Provide training and development to team to contribute to staff productivity.

·Applied QDM by participating in QAT.

·Ensure D.O.T compliance per vehicle standards.

·Provides internal and external customer service and issue resolution within defined timeframes and according to quality standards and expectations. ·Establishes new and updates existing FedEx Ground scheduled pickups, which requires calibrations with all stakeholders.

·Responded to daily inquiries and requests for assistance from ISP business contacts when contingencies are exhausted to support service recovery. Performs requested pickup transfers and obtains customer approval for pickup window change to help provide an optimal pickup experience and ensure on-time pickups.

·Monitored customer service requests related to on-road package status and coordinates customer communication to ISP.

·Investigates customer-perceived missed pickups and facilitates resolution. Provides timely customer follow-up on disposition and documents for station management to be able to conduct appropriate business contact follow-up.

·Executes CPC plans including those for holiday and contingency situations.

·Visits assigned station(s) to establish and build professional relationships and review opportunities to improve the customer and pickup experience

· Managing preload sort consisting of 60 plus package handlers and 4 Operations Managers

· Cross functional development by interacting with P&D and entities.

· Promoted safety and was an active member of the safety committee.

· Volunteer to provide support to new station opening (Fremont, Fairfield, Burbank station launch) · District DCRT member · Responsible for achieving production results by analyzing the hourly production flow, ensuring optimum manning to meet those labor goals. · Provide customer service to internal and external customers daily.

· Maintained optimum service levels by reviewing reports and dispatching timely.

· Assisted line-haul operations with the dispatching of inbound and outbound trailers.

· Responsible for coordinating employee’s schedules, vacations, and work assignments.

· Followed engineering matrix to properly balance the distribution of package flow to load areas.

· Responsible for interviewed, hired, training, while motivated, counseling, coaching.

· Communicated results, down-time, and opportunities to upper management.

Directed a diversified team of 15-20 package handlers. · Managed different areas of the warehouse assigned by the sort manager. (inbound, outbound, central control, load, unload).

· Evaluated outbound documents for accuracy (dock load control sheets, manifest,).

· Performance evaluations (score cards, productivity by position, team productivity).

· Counseled, coached, trained, mentored, developed and reward and recognized package handlers.

· Conducted presort meetings (safety, productivity results, company objectives, employee of the month).