Carlos E. Rivas
Round Lake,IL
Summary
Seeking a challenging position that will allow me to utilize my skills and knowledge in management, sales, and operations, to gain experience in a corporation where there will be opportunities for long-term growth.
Overview
11
11
years of professional experience
Work History
Senior Associate Integrated Sales Specialist
AT&T
Brookfield, WI
08.2020 - Current
- Streamline customer dispatches and inventory management for over 40 employees across four sales teams.
- Conduct monthly operational audits, ensuring compliance in inventory, sales paperwork, training, and trade-in/returns processes.
- Provide real-time sales coaching and problem-solving exercises to enhance sales opportunities among the sales employees.
- Manage fleet vehicles for all in-field sales employees and managers to ensure accuracy and to follow all company safety policies.
- Conduct candidate interviews alongside leadership, and determine compatibility with team standards, culture, and needs.
Store Manager
TCC Wireless
, IL
05.2019 - 08.2020
- Exceeded monthly goals and expectation quotas, including PPV, protection attachment rate, accessories, and broadband.
- Trained and developed staff in the forms of one-on-one coaching and group exercises.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards, and monitored staff compliance and performance.
- Provided guidance and opportunities to staff who wanted to grow within the company.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
DTSM/District Manager
Victra
03.2016 - 05.2019
- Recruited and trained new employees to meet job requirements.
- Cultivated a positive rapport with associates and team leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance, and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees, and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities, and goals.
- Collaborated with store managers to improve performance and grow sales.
- Organized team activities to build camaraderie and foster a pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance, priorities, and provide feedback.
- Strategized business operations, merchandising strategies, and personnel moves.
- Interviewed prospective employees, and provided input to HR on hiring decisions.
Store Manager
Go Wireless Verizon
03.2014 - 03.2016
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
General Education
College of Lake County
01.2010
Skills
- Organizational Skills
- Critical Thinking
- Supervision & Leadership
- Planning & Organizing
- People Skills
- Training & Development
- Team Management
- Good Work Ethic
- Data Management
- Team Building
- Microsoft Office and Excel
- Computer Skills
- Basic Data Analytics
Interests
Former Board of Directors for Warren Youth Football Program
Pitching Coach for Lake County Lightning/Illinois Lightning Programs
Former Offensive Coordinator for Semi-Professional Football Lake County Renegades
Pilot Training
Travel
References
References available upon request.
Timeline
Senior Associate Integrated Sales Specialist
AT&T
08.2020 - Current
Store Manager
TCC Wireless
05.2019 - 08.2020
DTSM/District Manager
Victra
03.2016 - 05.2019
Store Manager
Go Wireless Verizon
03.2014 - 03.2016
General Education
College of Lake County
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