Carlos Rivas Plata
Kissimmee,FL
Summary
Dynamic server with a proven track record in delivering exceptional customer service. Skilled in menu knowledge, team collaboration, and effective communication, contributing to improved service quality and enhanced guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
pazza luna
Kissimmee, Florida
03.2025 - Current
- Assisted in menu recommendations to guests for informed choices.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
server
Hamiltons kitchen
Winter Park, Florida
02.2023 - 03.2024
- Delivered exceptional customer service to enhance dining experiences.
- Assisted in menu item preparation and presentation for seamless service.
- Managed table assignments and reservations for efficient seating flow.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately using point-of-sale system.
- Upsold menu specials and beverages to enhance guest satisfaction.
- Responded promptly to customer inquiries and concerns during service.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Polk State College
Winter Haven, FL05-2021
Skills
- Upselling techniques
- Staff collaboration
- Service quality improvement
- Conflict management
- Safe food handling
- Order management
- Dining area maintenance
- Calm demeanor
- Strong work ethic
- Sales expertise
- Cash handling
- Positive and professional
Languages
English
Professional
Spanish
Professional
Timeline
Server
pazza luna
03.2025 - Current
server
Hamiltons kitchen
02.2023 - 03.2024
Polk State College