Carlos Rivera
Springhill,Florida
Summary
Professional management experience and exceptional customer service building skills. Versed in problem solving and innovation. Adept and acme on every attempt to complete task at hand.
Overview
10
10
years of professional experience
Work History
Service Advisor
Wesley Chapel Toyota
Wesleychapel, Florida
05.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve vehicles drivability
- Prepared estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to exceed targets.
Account Manager / Sales / Wheel Technician
RNR Tire Express
Tampa, Florida
02.2020 - 05.2022
- Called moderately aged accounts in person with a friendly approach to resolve non-payment issues
- Helped customers decide on the best choice of wheels for their vehicles and budgets
- Collected payments, updated accounts, and notified customers of additional responsibilities
- Used special alignment equipment and wheel-balancing machinery to realign the wheels, and steering mechanisms of different automobiles.
Spanish Interpreter
Cyracom International Inc
Tampa, FL
04.2016 - 01.2020
- Assisted law enforcement, medical staff, and financial calls with non-English speaking parties while maintaining a conduit role during sessions
- Helped bring aboard new interpreters to the floor with guidance and set production expectations parameters
- Upheld the original emotion, tone, context, and content of original messages relayed from non-English party to client
- Create worksheets for new employees to have quick references and easy access to systems to adapt to the fast-paced environment.
Manager
EGS, Alorica, UPS
Tampa, Florida
02.2013 - 04.2016
- Trained, supervised, and motivated a team of 15 retail professionals to provide knowledgeable and fast service to every UPS customer
- Recognized for having the record for 0% financial errors throughout training and while on the production floor
- Responded to customer escalated inquiries and delivered appropriate information after carefully researching issues
- Learn all departments of the floor, was able to go to any of the 9 departments when short-handed, and help out with the call queue.
Education
High School Diploma -
Guamani Private School
GuayamaProfessional Certified Detailer, Certified Ceramic Installer, OSHA And MSHAR -
Hillsborough Community College
Skills
- Full bilingual (read and write Spanish)
- Microsoft proficient
- Upselling Products and Services
- Efficient and Detail-Oriented
- Multitasking and Organization
- Accuracy Verification
Timeline
Service Advisor
Wesley Chapel Toyota
05.2022 - Current
Account Manager / Sales / Wheel Technician
RNR Tire Express
02.2020 - 05.2022
Spanish Interpreter
Cyracom International Inc
04.2016 - 01.2020
Manager
EGS, Alorica, UPS
02.2013 - 04.2016
High School Diploma -
Guamani Private School
Professional Certified Detailer, Certified Ceramic Installer, OSHA And MSHAR -
Hillsborough Community College