Summary
Overview
Work History
Skills
References
Timeline
Generic

Carlos Rivera

Gallipolis,OH

Summary

Seasoned Owner/Operator with 10 years of expertise in owning and operating business. Highly knowledgeable about Auto-transfer market, competitors and clientele with strong background in negotiating deals and generating up to $1.5 million (gross) annually. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits. Seasoned owner/operator bringing advanced route planning and load management abilities developed over 10 plus years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Experienced auto transportation professional with solid history delivering goods under tight schedules across the United States. Valid OH license, clean driving history and trained in defensive driving. Highly organized in coordinating required paperwork and maintaining thorough logs.

Overview

11
11
years of professional experience

Work History

Owner/Operator Specialist

Self Employed Services
Columbus , OH
01.2013 - 01.2024
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Delivered excellent customer service to clients and fellow employees.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Developed business plan and budget to maximize profitability.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Observed safety protocols and driving laws to maximize road and personnel safety.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Collaborated with dispatch and supervisors to map out routes and schedules.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Retained valid proof of insurance and registration in vehicles.
  • Loaded, balanced and secured product to safely transport goods.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Delivered customer orders to homes and places of business within established time frames.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Read and interpreted maps to determine vehicle routes.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Used ropes and blocks to safely secure cargo for transport.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Participated in ongoing training and compliance activities.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Managed and resolved incidents according to service agreements.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Supervised dynamic external partner project collaborations.
  • Facilitated productive clinical and technical customer relationships through intentional external communications.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Organized client meetings to provide project updates.

Kitchen Manager/Cook Supervisor

Zack And Scotty's
Gallipolis, OH
10.2023 - 12.2023
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Received, organized and rotated paper goods and food ingredients.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Maintained budgeted food costs using tools within inventory management system.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new employees to perform duties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
  • Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
  • Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
  • Monitored waste levels throughout shift hours to reduce spoilage costs.
  • Provided guidance to employees regarding job duties and performance expectations.
  • Created weekly schedules for kitchen staff based on business needs while maintaining labor cost controls.
  • Researched innovative recipes that could be added to the menu while staying within budgetary constraints.
  • Assisted with interviewing, hiring and training kitchen personnel.
  • Liaised closely with kitchen and front-of-house personnel.
  • Streamlined kitchen processes to shorten wait times and serve additional guests.
  • Monitored food products, driving quality, freshness and integrity.
  • Created diverse cuisines for full restaurant, special event, catering and tasting menus.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored temperatures of prepared food and cold-storage areas.

Skills

  • Budget Development
  • Mechanical Recoveries
  • Operations Oversight
  • Operations Management
  • Personnel Management
  • Financial Planning
  • Relationship Management
  • DOT Compliance

References

References available upon request.

Timeline

Kitchen Manager/Cook Supervisor

Zack And Scotty's
10.2023 - 12.2023

Owner/Operator Specialist

Self Employed Services
01.2013 - 01.2024

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Carlos Rivera