Carlos Rivera
Phoenix,AZ
Summary
Experienced troubleshooter with a passion for resolving computer hardware and software issues. My hands-on experience spans resolving problems with various devices, providing desktop support, conducting hardware diagnostics, and navigating electronics repairs. Additionally, I've dabbled in PC building and configuration. While still on my learning journey, I possess a growing skill set and enthusiasm for contributing to technical solutions and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Food City
05.2022 - 08.2023
- Worked effectively in fast-paced environments.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service trends to discover opportunities and provide management feedback.
- Monitored multiple checkout stations, ensuring proper cash handling and maintaining adequate cash supply
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for other customer service managers.
- Actively listened to customers, promptly addressed concerns, and escalated major issues to supervisors.
Computer Hardware Entrepreneur
Self Employed
02.2019 - 06.2021
- Investigated hardware product issues involving materials and software and devised solutions.
- Proven ability to develop and implement creative solutions to complex problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnosed and resolved complex computer hardware issues, ensuring optimal system performance.
- Assisted customers with software installation and configuration after completing necessary hardware repairs.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Delivered top-notch customer service, resolving concerns and answering questions about computer hardware repairs.
Education
Bachelor of Science - Computer Science (Cybersecurity)
Arizona State University
Tempe, AZ05.2027
Skills
- Mobile Device Repair
- Desktop Technical Support
- Hardware diagnostics
- Parts Replacement
- Electronics Repair
- PC Building and Configuration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Food City
05.2022 - 08.2023
Computer Hardware Entrepreneur
Self Employed
02.2019 - 06.2021
Bachelor of Science - Computer Science (Cybersecurity)
Arizona State University
Similar Profiles
James HallJames Hall
Meat Department Associate at Food CityMeat Department Associate at Food City
Zane BradleyZane Bradley
Stocker (Retail) at Food CityStocker (Retail) at Food City
Dan PerryDan Perry
Meat Cutter at Food CityMeat Cutter at Food City
Evan CrossEvan Cross
Assistant Stock Manager at Food CityAssistant Stock Manager at Food City
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions