Carlos Rivera
Camden,SC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
Work History
Store Manager
Riveras Supermercado
01.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Food Service Supervisor
Senor Burrito
08.2023 - 02.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Implemented innovative marketing strategies that increased brand awareness within the local community leading to higher patronage rates at the establishment.
Education
High School Diploma -
AC Flora
1 Falcon Dr, Columbia, SC 2920406.2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Outstanding communication skills
- Cash Management
- Recruiting and Hiring
Languages
Spanish
Native or Bilingual
Timeline
Food Service Supervisor
Senor Burrito
08.2023 - 02.2024
Store Manager
Riveras Supermercado
01.2019 - Current
High School Diploma -
AC Flora
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