Carlos Rivera
Port Richey,FL
Summary
Positive and upbeat Customer Service Specialist bringing 10 years of customer experience in fast paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long term loyalty. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivation partnerships and growing businesses. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Leasing Specialist
Coast Buick GMC
Port Richey, FL
04.2023 - Current
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Car Sales Specialist
Karl Flammer Ford
Tarpon Springs, FL
03.2021 - 01.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Listened to customer needs and desires to identify and recommend optimal products
- Assisted customers by answering questions and fulfilling requests
- Showcased vehicle features and took customers on test drives in local area.
Sales Associate
Sun Toyota
Holiday, FL
12.2019 - 03.2021
- Greeted customers to determine wants or needs.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Advised customers on financing options and warranties available for their purchase.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Car Sales Specialist
Wesley Chapel Honda
Wesley Chapel, FL
09.2018 - 12.2019
- Educated customers on promotions to enhance sales
- Implemented word of mouth and social media marketing and promotional programs to boost sales 6%
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Sr. Specialist III
JPMorgan Chase
Elgin, IL
01.2015 - 07.2018
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Entered customer interaction details in workforce to trach requests, document problems and record solutions offered
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment
- Answered constant flow of customer calls with up to 67 calls in queue per day
Education
Associates - Business Administration And Management
Providence College
Elgin, IL05-2018
High school diploma -
Northwest Baptist Academy
Elgin, IL05.2014
Skills
- Quick Learner
- Data analytics
- Excellent time management skills
- Conflict Management
- Proficient with Workday
- Tech Savvy
- Problem-solving
- Team player
- Fluent in English and Spanish
- Sales
- Negotiation
- Dealership experience
- Customer service
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales and Leasing Specialist
Coast Buick GMC
04.2023 - Current
Car Sales Specialist
Karl Flammer Ford
03.2021 - 01.2023
Sales Associate
Sun Toyota
12.2019 - 03.2021
Car Sales Specialist
Wesley Chapel Honda
09.2018 - 12.2019
Sr. Specialist III
JPMorgan Chase
01.2015 - 07.2018
Associates - Business Administration And Management
Providence College
High school diploma -
Northwest Baptist Academy
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