Carlos Rivera
San Antonio,TX
Summary
Experienced with leading sales teams and managing retail operations. Utilizes expertise in customer engagement, inventory control, and sales strategies to drive performance. Track record of fostering strong customer relationships and achieving consistent sales growth.
Experienced with managing inventory and product placements in large retail settings. Utilizes strategic planning to enhance store layouts and customer satisfaction. Knowledge of effective team collaboration and adaptability to changing retail demands.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
17
17
years of professional experience
Work History
Retail/Sales Manager
Thehdtvoutlet
10.2015 - Current
- I currently manage the store and run sales.
- I also take care of advertising and payroll for 7 locations in California, Las Vegas, Arizona, Arlington Texas
- Managed a diverse portfolio of retail lending clients, fostering long-term relationships and promoting growth opportunities.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Cashier/Stocker
Target
09.2014 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Retial
76 gas station
10.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Forlift Operator
Lineage Logistics
09.2014 - 08.2015
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cook
Jack in the Box
05.2012 - 07.2015
- Served food and beverages promptly with focused attention to customer needs.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Manager
Howie's Game Shack
03.2008 - 08.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Education
Associate - Game Design
Moreno Valley College
Moreno Valley, CA01.2014
High School -
Moreno Valley High School
03-2009
Skills
- Customer service
- Active listening
- Data entry
- Computer proficiency
- Microsoft Excel
- Customer relations
- Store operations
- Customer service management
- Inventory management
- Cash management
- Sales expertise
- Accurate cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail/Sales Manager
Thehdtvoutlet
10.2015 - Current
Retial
76 gas station
10.2014 - 08.2015
Cashier/Stocker
Target
09.2014 - 08.2016
Forlift Operator
Lineage Logistics
09.2014 - 08.2015
Cook
Jack in the Box
05.2012 - 07.2015
Manager
Howie's Game Shack
03.2008 - 08.2012
Associate - Game Design
Moreno Valley College
High School -
Moreno Valley High School
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