Carlos Rodriguez
Derry
Summary
Demonstrated expertise in customer service, order fulfillment, security operations, facility maintenance, and healthcare support.
Assisted in fast-paced environments with rapid order fulfillment and customer support at Home Depot. Supported gig economy delivery services with consistent high ratings on DoorDash, Uber, and Instacart. Conducted security patrols and access control with Allied Universal. Performed hands-on maintenance and repairs at McDonald's. Collaborated effectively in team settings while managing time and solving problems efficiently. Committed to accuracy and safety as a certified phlebotomist, delivering excellent service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance
Mcdonalds
Londonderry
02.2023 - 01.2024
- Oversaw maintenance and cleanliness of facility and grounds,
- managed waste disposal and fryer equipment upkeep.
- Directed on-site repairs and maintenance operations, diagnosing problems and procuring equipment as needed.
- Championed operational efficiency of systems and lighting throughout store.
Maintenance Technician
School Bus Monitor, First Student
Derry, New Hampshire
09.2025 - Current
- School bus monitors provide assistance and overwatch for special needs students during their transit between going and leaving school
Phlebotomist
Southern New Hampshire Medical Center
Nashua
04.2024 - 09.2025
- Conducted phlebotomy procedures, collecting and preparing blood samples for accurate testing.
- Led cross-functional teams through all phases of project execution to achieve timely and budget-compliant outcomes. Oversaw project planning and resource allocation to optimize efficiency. Fostered a collaborative environment to drive project success.
- Led cross-functional teams in managing project timelines and budgets. Oversaw project planning and execution to align with organizational goals. Fostered collaboration among team members to enhance project outcomes.
- Streamlined patient registration procedures to improve patient experience.
- Oversaw lab specimen processing to maintain quality control and operational efficiency.
- Oversaw blood collection processes to enhance patient experience and ensure compliance with health standards. Trained new staff on phlebotomy techniques and best practices to improve team performance. Coordinated with laboratory personnel to streamline sample processing and reduce turnaround times.
- Performed blood sample collection in accordance with best practices to maintain quality standards.
- Monitored and verified patient identification accuracy to enhance safety and care quality.
- Managed specimen collection, processing, and storage to maintain integrity and compliance with protocols.
- Facilitated specimen collection and sorting to ensure efficient processing.
- Facilitated preparation of specimens to ensure compliance with testing protocols.
- Identified and detailed key skills and qualifications to enhance team performance.
- Achieved phlebotomy certification to support healthcare operations and ensure accurate specimen collection.
- Coordinated and delivered essential care services to a daily patient volume of 50-100 in standard clinical settings.
Driver
Doordash/uber/instacart
Rockingham County
05.2022 - 02.2023
- Oversaw food pickup and delivery operations, guaranteeing items remained in pristine condition and all orders were accurately fulfilled.
- Managed shopping trips for customer supplies, including special requests, and coordinated timely deliveries to residences.
- Maintained a high customer satisfaction rating of 4.8-5 stars throughout all service engagements.
Security officer
Allied Universal
Derry
03.2021 - 05.2022
- Led security operations by overseeing personnel check-ins and badge issuance.
- Collaborated with security teams to enhance patrol strategies and reporting accuracy.
- Managed patrol vehicle operations to ensure seamless security coverage.
Service provider
James R. Rosencrantz and sons
Derry
01.2021 - 03.2021
- Oversaw communication with technicians to enhance customer vehicle servicing.
- Managed service appointment scheduling and technician assignments for work orders.
- Addressed customer concerns and organized essential parts and components for technicians and service teams.
Order Fulfillment Associate
Home Depot
Londonderry
08.2019 - 02.2020
- Fulfilled orders within one hour or less. Assisted in tracking and collecting products for delivery.
- Prepared products for shipment and occasionally loaded items using powered lift equipment.
- Provided customer assistance as needed.
- Assembled equipment using both powered and non-powered tools.
- Operated various reaching machines, including reach trucks and order picker trucks.
- Assisted in managing communication with clients to address inquiries and provide support.
- Helped maintain organized records of client interactions to enhance service delivery.
- Supported team members in achieving project milestones through effective collaboration.
Cashier
Walmart
Manchester, NH
02.2015 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Chef
Moejoe’s
Auburn
05.2017 - 12.2017
- Responsible for cooking breakfast time management and helping with fry cooking as well as occasionally cleaning up the floors and freezer.
- Supervised kitchen operations, ensuring compliance with health and safety standards.
- Developed and executed seasonal menus, enhancing customer dining experiences.
Groundsman
Accurate Tree Service
Auburn
05.2017 - 07.2017
- Responsible for clean
- Assisted in maintaining grounds, ensuring cleanliness and aesthetic appeal of outdoor areas.
- Maintained clean and organized work environment for efficient operations and hazard reduction.
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
Education
High School Diploma -
Pinkerton Academy
Derry06-2017
Skills
- Optimized scheduling and prioritization of tasks to enhance productivity
- Collaborated with team members to complete tasks efficiently Supported colleagues in achieving project goals Assisted in maintaining a positive team environment
- Demonstrated rapid acquisition of new skills and knowledge in diverse environments
- Demonstrated eagerness to acquire new skills and knowledge
- Executed phlebotomy procedures to ensure accurate blood sample collection
- Assisted customers by addressing inquiries and resolving issues promptly Provided support to enhance customer satisfaction and maintain service quality Communicated clearly to facilitate understanding and problem resolution
- Cultivated strong customer relationships to enhance loyalty and retention
- Mastered medical terminology to enhance communication with healthcare professionals
Certification
National Phlebotomy Certified by phlebotomy safety and Training Center
LANGUAGES
English
Interests
- Solving puzzles, writing, drawing, horseback riding, music, video streaming, technical assistance
- Videogames, card games, chess, book reading, writing books and stories, rock climbing, body art, assembling, puzzles
AWARDS
Rotc Officer of the year award, ROTC Leadership School
Timeline
Maintenance Technician
School Bus Monitor, First Student
09.2025 - Current
Phlebotomist
Southern New Hampshire Medical Center
04.2024 - 09.2025
Maintenance
Mcdonalds
02.2023 - 01.2024
Driver
Doordash/uber/instacart
05.2022 - 02.2023
Security officer
Allied Universal
03.2021 - 05.2022
Service provider
James R. Rosencrantz and sons
01.2021 - 03.2021
Order Fulfillment Associate
Home Depot
08.2019 - 02.2020
Chef
Moejoe’s
05.2017 - 12.2017
Groundsman
Accurate Tree Service
05.2017 - 07.2017
Cashier
Walmart
02.2015 - 12.2016
High School Diploma -
Pinkerton Academy