CARLOS ROJAS
Miami,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Customer Development Specialist
Gordon Food Services
05.2023 - Current
- As a Customer Development Specialist, I excel in cultivating and managing client relationships, identifying needs, and delivering tailored solutions to drive business growth.
- The role involves client engagement, needs analysis, solution delivery, account management, customer advocacy, sales support, data analysis, conflict resolution, and continuous learning.
- I am passionate about fostering client success and driving business growth through a customer-centric approach and data-driven decision-making.
Sales Representative
Brickell Motors
01.2023 - 02.2023
- Understand products by studying their characteristics, capabilities, and features
- Cultivate buyers by maintaining rapport with previous customers and suggesting trade-ins
- Convert prospects into buyers by matching them with the ideal product
- Qualify buyers by understanding their requirements and interests and matching them to various deals, products, and services
- Close sales by overcoming objections, asking for trades, negotiating prices, and completing sales and purchasing contracts
- Provide sales management information by completing reports
- Assist with setting up the showroom and display
- Update job knowledge by participating in educational opportunities.
Account Executive
Worldwide Express
07.2022 - 01.2023
- Consult, educate, and simplify supply chain practices through an innovative, web-based platform
- Streamline in and outbound processes, providing customized solutions
- Lead presentations with executives/owners of businesses with frequent shipping volume
- Partner with the operations and account management teams for optimal customer satisfaction
- Solution selling: effectively present solutions through cost-benefit analysis
- Present a streamlined technology solution developing a detailed analysis of customized needs in challenging areas and lanes
- Take the lead in coordinating/developing/managing all aspects of the proposal process
- Close, activate, and train decision-makers on our exclusive shipping platform.
Bar Manager
Miami Bar Group
01.2014 - 06.2022
- Supervise bar/kitchen staff
- Improve staff performance through training, attention to detail, and empathetic problem-solving methods
- Assist with the preparation of staff assessments
- Resolve staff and guest conflicts in a professional, courteous manner
- Inventory and order business supplies
- Responsible for guest billing and settling payment disputes
- Admin tasks as needed, including orders, answering phones, responding to email/social media inquiries, and dealing with brand representatives.
Education
Cybersecurity -
University of Miami
Miami, FL12.2021
High School Diploma -
Dr Michael M Krop Senior High
Miami03.2014
Skills
- Visual Communication using Adobe Photoshop CS4, 2013
- Microsoft Office Specialist (MOS), 2012
- Computer proficiency
- Leadership experience
- Communication skills
- Cold-calling
- Performance Tracking
- Building rapport
- Data Visualization
Hobbies and Interests
- DIY Projects
- History
- Motorsports
- Soccer
- Technology
- Travel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Development Specialist
Gordon Food Services
05.2023 - Current
Sales Representative
Brickell Motors
01.2023 - 02.2023
Account Executive
Worldwide Express
07.2022 - 01.2023
Bar Manager
Miami Bar Group
01.2014 - 06.2022
Cybersecurity -
University of Miami
High School Diploma -
Dr Michael M Krop Senior High
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