Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Rojas

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Team Lead

Contract Lumber
Houston, TX
01.2024 - Current
  • Performed administrative duties, such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Organized paperwork associated with deliveries, including manifests, bills of lading, and packing slips.
  • Coordinated team resources to achieve project goals.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Ensured compliance with company policies and procedures throughout the team.
  • Identified opportunities for process improvements, implementing changes when required.
  • Trained new staff in relevant processes and procedures.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Monitored team progress and enforced deadlines.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.

Store Manager

Martin's Hardware & Lumber
Houston, TX
03.2022 - 01.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Education

High School Diploma -

Yes Prep Public Schools
Houston, TX

Skills

  • Employee Training
  • Inventory Management
  • Operations Management
  • Store Operations Oversight
  • Customer Service Management
  • Loss Prevention
  • Supply Ordering
  • MS Office Proficient
  • Friendly and Positive
  • OSHA Safety Trained

Timeline

Team Lead

Contract Lumber
01.2024 - Current

Store Manager

Martin's Hardware & Lumber
03.2022 - 01.2024

High School Diploma -

Yes Prep Public Schools

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Carlos Rojas