Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimePart TimeContract WorkSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: Juana Diaz, Puerto Rico , US
Open to relocation: Yes
Open To Work
Carlos Rosario
Juana Diaz,Puerto Rico
Work Preference
Summary
Utilizes strong communication skills to ensure customer satisfaction and accurate order processing.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and a proactive approach to meeting customer and organizational goals.
Identify and resolve customer issues
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer Orders
Screen Fab
Houston, Texas, USA
07.2022 - 04.2026
- Used downtime between customer orders to fulfill other guest services.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Completed complex customer orders accurately and within quoted time limit.
- Ensured timely delivery of customer orders by prioritizing tasks and managing time effectively.
Customer Orders
Preferred Meals
Houston, TX
12.2020 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Ensuring timely responses to customer needs.
- Implemented feedback mechanisms to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Analyzed customer feedback data to identify trends and drive service enhancements.
- Led initiatives focused on improving operational efficiency and reducing complaint resolution time.
Customer Orders
Sky Chefs
Houston, TX
10.2015 - 12.2019
- Contributed to increased efficiency by promptly communicating customer orders to the kitchen staff.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Streamlined operations by efficiently handling multiple customer orders simultaneously.
Education
Associate of Applied Science - Information Technology
Kaplan University Online
Chicago, Illinois, USA 11.2009 - 11.2011
Skills
- Rapid learner with strong technical communication skills
- High-level Spanish and English communication skills
- Translation skills
- Microsoft Word, Excel, Power Point expert
- Customer Orders Fulfillment
- Customer relationship management
- Building customer relationships
- Customer queries and response
- Complete work orders
- Customer assistance
- Customer Queries Resolution
- Review orders
Languages
English - Fluent
Spanish - Expert
Timeline
Customer Orders
Screen Fab
07.2022 - 04.2026
Customer Orders
Preferred Meals
12.2020 - 06.2022
Customer Orders
Sky Chefs
10.2015 - 12.2019
Associate of Applied Science - Information Technology
Kaplan University Online
11.2009 - 11.2011