Carlos Rosero Jr
Orlando,FL
Summary
Flight hours:
- 208.4 TT
- 208.4 SEL
- 128.1 PIC
- 14.3 NIGHT
- 111.6 XC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
01.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Representative
Delta Air Lines, Inc
07.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Pilot Certificate - Pilot And Flight Crew
ATP Flight Academy
Orlando, FL07.2024
Vocational - Automotive Technology
Lincoln Technical Institute - Whitestone Queens
Whitestone, NY04.2010
Skills
- Strong Work Ethic
- Reliability and punctuality
- Glass Cockpit Familiarity
- Crew Resource Management
Certification
Commercial Pilot Certificate
Instrument Rating
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Delta Air Lines, Inc
01.2016 - Current
Customer Service Representative
Delta Air Lines, Inc
07.2015 - 01.2016
Pilot Certificate - Pilot And Flight Crew
ATP Flight Academy
Vocational - Automotive Technology
Lincoln Technical Institute - Whitestone Queens