Carlos Ruiz
Riverside,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Warehouse Order Selector
Ralphs Grocery Distribution Center
Riverside, CA
03.2022 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Customer Service Advocate
Carvana
Riverside, CA
09.2021 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer 1st Manager
Ralphs Grocery
Pomona, CA
10.2009 - 09.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Business Administration
Cerritos College
Norwalk, CAHigh School Diploma -
Norte Vista High School
Riverside, CA04.2009
Skills
- Order Preparation
- Inventory Transport
- Purchase Order Review
- Customer Experience
- Team Goals
- Audit Inventory
- Hand Truck Operation
- Performance Goals
- Product Sales and Promotion
- Enter Data
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Order Selector
Ralphs Grocery Distribution Center
03.2022 - Current
Customer Service Advocate
Carvana
09.2021 - 02.2022
Customer 1st Manager
Ralphs Grocery
10.2009 - 09.2021
No Degree - Business Administration
Cerritos College
High School Diploma -
Norte Vista High School