Carlos Ruiz
Riverside,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Warehouse Order Selector
Ralphs Grocery Distribution Center
03.2022 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Customer Service Advocate
Carvana
09.2021 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer 1st Manager
Ralphs Grocery
10.2009 - 09.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
No Degree - Business Administration
Cerritos College
Norwalk, CAHigh School Diploma -
Norte Vista High School
Riverside, CA04.2009
Skills
- Order Preparation
- Inventory Transport
- Purchase Order Review
- Customer Experience
- Team Goals
- Audit Inventory
- Hand Truck Operation
- Performance Goals
- Product Sales and Promotion
- Enter Data
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Order Selector
Ralphs Grocery Distribution Center
03.2022 - Current
Customer Service Advocate
Carvana
09.2021 - 02.2022
Customer 1st Manager
Ralphs Grocery
10.2009 - 09.2021
No Degree - Business Administration
Cerritos College
High School Diploma -
Norte Vista High School
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