Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Core Competencies
References
Timeline
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Carlos Ruiz

Port Saint Lucie,FL

Summary

  • Training Manager | IT Support Specialist (Open to New Opportunities)
  • Versatile and results-driven professional with extensive experience at Google, adept in IT support and software, including Google Suite. Demonstrates exceptional leadership and bilingual communication skills, enhancing team performance and achieving compliance goals. Proven track record in strategic planning and coaching, significantly improving training outcomes and operational efficiency.
  • Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs.

Overview

9
9
years of professional experience

Work History

Training Manager

Google
Port Saint Lucie, FL
02.2023 - Current

● Lead cybersecurity training sessions and ensure compliance
with company policies.
● Develop and deliver training materials using Google Docs and
PowerPoint.
● Provide IT support and data analytics using Google
Spreadsheets.
● Manage and co
● Coordinate team activities using Microsoft Teams.

Technician Specialist

Contendor Boats
Port Saint Lucie, FL
02.2021 - 02.2023

● Performed fiberglass and gel coat repairs, paint correction, and detailing.
● Managed inventory, shipping, and shrink-wrapping of boats.
● Led a team in console wiring and hard/tee top wiring.
● Operated forklifts and supervised daily repair operations.

Supervisor

Maverick Boat Group
Ft. Pierce, FL
08.2020 - 02.2023

● Supervised repair and maintenance activities, including fiberglass repairs, gel coat spray, and paint
correction.
● Managed inventory, shipping, and team operations.
● Provided excellent customer service and resolved technical issues.
● Led a team in wiring tasks and handled shrink-wrapping of boats.

Commercial Sales Manager

O'Reilly Auto Parts
Port Saint Lucie, FL
06.2018 - 08.2020

● Managed commercial sales and supervised sales staff, ensuring sales targets and KPIs were met.
● Enhanced profit margins and maintained accurate inventory records.
● Delivered exceptional customer service and resolved issues with parts and service.
● Provided training in commercial and retail sales, and managed accounts for mechanic shops.

Commercial Sales Manager

Auto Zone Auto Parts
port saint lucie, FL
05.2016 - 07.2018

● Directed commercial sales operations, supervised staff, and ensured compliance with sales targets
and KPIs.
● Managed inventory, customer service, and account management for mechanic shops.
● Implemented hiring procedures, scheduled shifts, and handled accounting tasks.
● Led B2B initiatives and contributed to team efforts in retail sales.

Education

High School Diploma -

Port Saint Lucie High Scool
Port Saint Lucie
05-2016

Skills

  • IT Support & Software: Windows 10 & 11, Microsoft Office Suite, Google Suite
  • Mechanical Skills: Console wiring, fiberglass repair, gel coat spray, paint correction
  • Tools & Equipment: Forklift operation, shrink-wrapping, shipping management
  • Strategic thinker
  • Leadership training
  • Coaching and mentoring
  • Human resources
  • Bilingual in English and Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Hobbies: Passionate about Cars, Sim Racing, Fishing

Core Competencies

  • Customer Service & Sales: Commercial Sales, Retail Sales, B2B,
    Inventory Management, Problem Solving
  • Leadership & Management: Team Leadership, Staff Training,
    Scheduling, Performance Management, Hiring.
  • Technical Skills: IT Support, Computer Repair, Data Analysis, Microsoft
    Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Docs,
    Sheets), Cybersecurity, Mechanically Inclined

References

References available upon request.

Timeline

Training Manager

Google
02.2023 - Current

Technician Specialist

Contendor Boats
02.2021 - 02.2023

Supervisor

Maverick Boat Group
08.2020 - 02.2023

Commercial Sales Manager

O'Reilly Auto Parts
06.2018 - 08.2020

Commercial Sales Manager

Auto Zone Auto Parts
05.2016 - 07.2018

High School Diploma -

Port Saint Lucie High Scool
Carlos Ruiz