Carlos Salas
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience of 5 years in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service
Autofit
03.2024 - 06.2024
- Led team of servers to consistently meet customer service and sales targets.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Exhibited excellent communications and customer service relations skills.
- Evaluated data to identify trends and determine customer service needs.
- Built lasting relationships with clients through outstanding customer service interactions.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Hardlines/ Cashier/ Electronics Associate
Walmart
08.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Specialty Sales (Style Men Department)
Target
11.2020 - 01.2021
- Seasonal worker
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Men's department
Sears
08.2019 - 09.2020
- Full-Time
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Dining Room
Arbor Terrace
05.2019 - 06.2019
- Part-Time
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Assistant Tutor
HISD Northline Elementary School
07.2018 - 10.2018
- Hourly
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Provided homework assistance using specific curriculum and materials.
- Developed student confidence through positive reinforcement strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Taught students remotely using online video chat platform and other delivery channels.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
Associate degree - Graphic design
HCC
High School Diploma -
Sam Houston High School
06.2016
Skills
- Bilingual fluent speaker (Spanish and English)
- Cashier (5 year experience)
- Customer service (satisfied helper on any product information)
- communication skills ( phone, email, and in person)
- Payment Processing
- phone operator
- Product Restocking
- Data entry
- Cash Handling
- Written and Verbal Communication
- Refunds and Exchanges
- Sales Expertise
- Merchandise Restocking
- Staff Training
- Retail Merchandising
- Adaptability and Flexibility
Timeline
Customer Service
Autofit
03.2024 - 06.2024
Hardlines/ Cashier/ Electronics Associate
Walmart
08.2021 - 12.2023
Specialty Sales (Style Men Department)
Target
11.2020 - 01.2021
Men's department
Sears
08.2019 - 09.2020
Dining Room
Arbor Terrace
05.2019 - 06.2019
Assistant Tutor
HISD Northline Elementary School
07.2018 - 10.2018
Associate degree - Graphic design
HCC
High School Diploma -
Sam Houston High School
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