Carlos Salazar
824 Harold Ave Apt B,CA, Calexico
Summary
Driven Rooms Division Manager 12 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests. Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Room Operations Manager
Haza Casino
02.2023 - 01.2024
- Streamlined room allocation procedures for improved efficiency, optimizing the use of available inventory. staffing to support adequate disposition of dealers at monitored tables.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Implemented policies and procedures that promoted responsible gambling practices among patrons and staff members alike.
Operating Room Manager
Green Investing Colombia
03.2019 - 07.2022
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Collaborated with human resources department in recruitment efforts for qualified candidates who demonstrated strong potential for success as Casino Floor Supervisors.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Gaming Floor Manager
Sun Casinos Colombia
01.2016 - 07.2018
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Pit Boss
Persom S.A. (Casino Isla Diamante)
05.2008 - 04.2013
- Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
- Specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Orchestrated staffing to support adequate disposition of dealers at monitored tables.
- Monitored patrons for signs of compulsive gambling.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Education
No Degree - Security And Loss Prevention Services
Ecosep Security
Bogota. Colombia01.2008
High School Diploma -
Instituto Integrado San Agustine
Samana, Caldas02.1990
Skills
- Operations Management
- Transaction Processing
- Records Organization and Management
- Work Prioritization
- Client Account Management
- Recruitment
Accomplishments
- Supervised team of 100 staff members.
- Collaborated with team of 30 in the development of Organization of Event.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Operational Excellence, 2022, Codere.
- Leadership and Management
Customer service. - Update and advanced security, 2008
- Control of the situation in the face of imminent dangers, 2008. Security level I and II,
Emergency evacuation plan.
Personal Information
- Place of Birth: Samana Caldas
- Nationality: Colombiano
References
Wendy Pizane Casino Haza +52 868-395-5786 hr.hazamatamoros@gmail.com
Deisy Cabaklero +57 314866-9365 deisy.caballero@gmail.com
Languages
Spanish
Full Professional
Timeline
Room Operations Manager
Haza Casino
02.2023 - 01.2024
Operating Room Manager
Green Investing Colombia
03.2019 - 07.2022
Gaming Floor Manager
Sun Casinos Colombia
01.2016 - 07.2018
Pit Boss
Persom S.A. (Casino Isla Diamante)
05.2008 - 04.2013
No Degree - Security And Loss Prevention Services
Ecosep Security
High School Diploma -
Instituto Integrado San Agustine
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