Summary
Overview
Work History
Skills
Hobby Enthusiast
Timeline
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Carlos Sanchez

Carlos Sanchez

Fate,TX

Summary

Results-driven professional with extensive experience in account management, business development, and leadership. Skilled in sales pipeline management, contract negotiations, and account growth. Strong leadership abilities, demonstrated by success in managing teams, developing staff, and improving employee performance.

Overview

12
12
years of professional experience

Work History

General Manager

Home Clean Heroes
Wylie , TX
03.2023 - Current
  • Increased GM% from 30% to 60% in first 12 months of operation.
  • Consistently lead all National branches in lead conversion to active customers with a 90% + close rate. Expected conversation rate set at 70%
  • Increased revenue by 118% in first 12 months of operation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, routing, marketing, inventory control, customer service and sales, sales, sales.
  • Conducted regular meetings with ownership to review progress against established objectives.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery. 2023 Customer Service Award.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Freight Broker

Amino Transport
Dallas, TX
04.2022 - 03.2023
  • Successfully managed a portfolio of 20-30 clients in the highly competitive transportation industry, achieving an average GP% of 15%.
  • Consistently exceeded monthly GP$ goal of $35,000 through the development and execution of highly effective sales strategies and targeted business development initiatives.
  • Demonstrated exceptional customer service skills, maintaining strong client relationships, and delivering timely and effective solutions to their transportation needs.
  • Maintained a highly organized and efficient sales pipeline, including the identification of potential new clients, effective lead qualification, and successful lead nurturing.
  • Collaborated closely with internal teams to ensure seamless operations and efficient transportation logistics, while maintaining a keen focus on client satisfaction.
  • Maintained meticulous records of client interactions and transactions using Salesforce and Tableau, ensuring the highest levels of accuracy and completeness.

Branch Manager/Strategic Account Manager

PeopleReady, A TrueBlue
Dallas, TX
03.2020 - 01.2022
  • Successfully generated new business and expanded the client base through effective networking and lead generation, resulting in an increase in the customer portfolio.
  • Managed a robust sales pipeline and consistently exceeded sales targets, achieving an average 20% increase in revenue per year.
  • Oversaw daily branch operations, including staffing, training, and performance management, ensuring optimal productivity and efficiency.
  • Negotiated contract terms and rates with new and existing customers to increase profitability and secure long-term partnerships.
  • Monitored and analyzed key performance metrics, such as revenue growth, customer satisfaction, and retention rates, taking action to improve results and meet or exceed targets.
  • Managed budgets and financial reports, tracking expenses and revenue streams to maximize profitability and meet or exceed financial targets.
  • Maintained up-to-date knowledge of industry trends, competitor activities, and market changes, adapting strategies and tactics as needed to stay ahead of the curve.

Transportation Manager/Owner

Big Country Logistics
Fate, TX
04.2018 - 02.2021
  • Founded and operated a highly successful trucking company, overseeing all aspects of the business, including safety, operations, finance, and dispatch.
  • Led day-to-day operations with a focus on efficiency and excellence, achieving a 99% to on-time pick up and delivery.
  • Coordinated the delivery of goods to customers, ensuring timely and efficient service by scheduling and routing shipments, tracking delivery status, and providing regular updates to drivers and customers.
  • Utilized dispatch software and tools to track shipments, estimate arrival times, and manage driver schedules, leveraging technology to optimize operational efficiency and reduce costs.
  • Demonstrated strong problem-solving skills, quickly resolving issues related to traffic, weather, and other challenges by identifying alternative routes, re-assigning drivers, and communicating proactively with customers to manage expectations
  • Ensured compliance with relevant laws and regulations governing the trucking industry, maintaining accurate records and documentation.

Match Support Specialist

Big Brothers Big Sisters
Dallas, TX
08.2017 - 04.2019
  • Conducted monthly and quarterly support contacts for a case load of 300 children, parents, and volunteers, ensuring the safety and well-being of all participants and maintaining a 96% completion rate through exceptional customer service and relationship-building skills.
  • Managed all bilingual match support operations for Greater Dallas, leveraging strong communication skills and cultural competence to facilitate effective interactions between mentors, mentees, and families
  • Recruited volunteers, donors, and Board Members to support BBBS of Dallas, showcasing excellent interpersonal skills and a deep passion for the organization's mission to drive engagement and foster positive relationships.
  • Conducted regular assessments of match progress, drawing on excellent analytical and problem-solving skills to identify and address issues.
  • Maintained accurate and up-to-date records of match activity, leveraging strong organizational skills and expertise in BBBS software and tools to manage case files, track program outcomes, and generate reports for senior leadership and external stakeholders.
  • Participated in training and professional development opportunities to enhance skills and knowledge related to youth mentoring, volunteer management, and program operations.

Case Manager

Caring Matters
El Paso, TX
03.2012 - 12.2016
  • Effectively managed a case load of 30 individuals diagnosed with Intellectual or Developmental Disabilities (IDD), achieving positive outcomes through diligent coordination of services and resources.
  • Maintained all documentation accurate and up to date as required by the Department of Aging and Disability Services to include monthly, quarterly, and annual reports, ensuring compliance with regulatory requirements.
  • Successfully chaired the Consumer Advocacy Committee, increasing community satisfaction from 40% to 90% through proactive survey interpretation, quarterly community meetings, and effective conflict resolution strategies.
  • Led the Safety Committee, achieving a 100% service score in State inspections for the Foster Care homes and at Day Habilitation Center.
  • Certified Mandt Instructor, demonstrating exceptional teaching skills and slashing the need for restraints from an average of nine a month to one a year.

Skills

  • Analytical and Deductive reasoning ability
  • Bilingual in Spanish and English
  • Relationship Management
  • Sales and business development
  • Team leadership and management
  • Excellent communication skill

Hobby Enthusiast

Always seeking to learn something new!

Timeline

General Manager

Home Clean Heroes
03.2023 - Current

Freight Broker

Amino Transport
04.2022 - 03.2023

Branch Manager/Strategic Account Manager

PeopleReady, A TrueBlue
03.2020 - 01.2022

Transportation Manager/Owner

Big Country Logistics
04.2018 - 02.2021

Match Support Specialist

Big Brothers Big Sisters
08.2017 - 04.2019

Case Manager

Caring Matters
03.2012 - 12.2016

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Carlos Sanchez