Carlos Sanchez
Northfield,IL
Summary
Dynamic and results-driven professional with a proven track record in customer service and teamwork, honed across roles at notable establishments including Fred's Garage. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and cash handling abilities. Achieved consistent positive feedback for professionalism and efficiency, showcasing a commitment to excellence in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Member
La Taquiza Winnetka
10.2022 - 07.2024
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Host
Fred's Garage
12.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Runner
Fred's Garage
08.2022 - 01.2023
- Ensured compliance with all food safety and sanitation guidelines during every shift, maintaining a safe and clean working environment.
- Demonstrated knowledge of menu items when asked questions or making recommendations to enhance the guest''s dining experience further.
- Received consistent positive feedback from both guests and management on attentiveness and professionalism in fulfilling duties.
- Assisted in expediting orders from the kitchen when necessary, helping to maintain smooth workflow.
Crew Member
Dunkin' Donuts
04.2021 - 01.2022
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Member
McDonald's
09.2019 - 04.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
Oakton Community College
Des Plaines, IL12.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Interactive communication skills
Languages
Spanish
Full Professional
Timeline
Host
Fred's Garage
12.2023 - 04.2024
Crew Member
La Taquiza Winnetka
10.2022 - 07.2024
Food Runner
Fred's Garage
08.2022 - 01.2023
Crew Member
Dunkin' Donuts
04.2021 - 01.2022
Crew Member
McDonald's
09.2019 - 04.2021
GED -
Oakton Community College
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